The use case: how iQmetrix deploys Honeycomb
iQmetrix uses Honeycomb for incident response and root cause analysis across hundreds of services, for pre-release load and performance validation, and to feed incident impact data into customer SLA calculations. It also relies on event-based pricing to keep observability costs predictable.
More reported results
Figures published in Honeycomb’s case study. They are not independently measured by usedby.
iQmetrix tracks what they call 'actionable alerts'—the percentage of pages that require a real response—and that number now sits above 80%.
Incident analysis took days—sometimes weeks—and 36% of incidents could not be resolved to a root cause.
Around 64% of incidents were reported by customers before engineering caught them.
In the customer’s words
BubbleUp is a lifesaver. I don’t need to know how a service works to fix it. Honeycomb shows you where to goOther companies using Honeycomb
Customers across industries, with public evidence.
AmperityConfirmed
Booking.comConfirmed
DepotConfirmed
DuolingoConfirmed
FenderConfirmed
FreshpaintConfirmedGo straight to the source
Based on Honeycomb’s published case study. We check the public evidence; the results are reported by the vendor.
honeycomb.io- Source published
- May 28, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 100%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of iQmetrix.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- iQmetrix uses HoneycombChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
iQmetrix reached 100% proactive detection in a single month. Every incident was identified by the team before a customer reported it. That is the benchmark they hold themselves to, grounded in a simple belief: the best user experience starts with finding the problem first.