The use case: how Kong deploys Hex
Kong uses Hex as its primary analytics platform for product insights on top of Snowflake. The data team builds data apps for leadership reporting, lets colleagues self-serve answers through Threads and a Slack bot, and uses the Notebook Agent to build customer utilization forecasting models for renewal conversations.
More reported results
Figures published in Hex’s case study. They are not independently measured by usedby.
240 hours saved annually: Standardized product dashboard templates eliminates manual reporting work
30%+ reduction in ad hoc questions
changing renewal conversations from just estimates to confident data-driven projections spanning up to 36 months
In the customer’s words
We went from back-of-the-napkin math to 36-month utilization forecasts in 30 minutes. The Notebook Agent made that possible.Other AI tools used by Kong
Other public relationships recorded on usedby.
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Hex users in DevTools & Infrastructure
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Hex’s published case study. We check the public evidence; the results are reported by the vendor.
hex.tech- Source published
- Feb 18, 2026
- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 92%Checked
Printed word for word on the page, near the name of Kong.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Kong.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Kong uses HexChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within a year, executive reliance on data skyrocketed from 1 out of 30 slides in quarterly reviews to 23 out of 25 (92%).