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How Lorikeet uses Cartesia

97%

“97% faster resolutions and nearly 2x CSAT scores achieved for customers”

As published on cartesia.ai, March 2026. Captured by usedby on Oct 8, 2026.

What happened

Lorikeet, an AI customer support concierge for complex businesses, uses Cartesia's Sonic text-to-speech to power the voices of its phone support agents. The agents resolve customer issues in regulated industries with low latency and natural-sounding speech.

Summary written by usedby from the source page, in English. The figures are those of Cartesia and Lorikeet, not ours.

  • 21,000“Powered by Cartesia, Lorikeet handled over 21,000 calls in the first nine days alone, with hundreds of concurrent calls at peak, maintaining 100% uptime with no degradation issues.”
  • 24 hours“When 300,000+ families had their SNAP food benefits suddenly transitioned to GiveCard, Lorikeet deployed voice agents within 24 hours to handle the surge.”

Speed was a clear differentiator: Cartesia was almost half a second faster than competing vendors. In live support calls, that margin is the difference between a conversation that flows naturally and one that triggers an escalation request.

From the page. cartesia.ai, captured Oct 8, 2026

We put a lot of R&D effort into getting our voice agents to a level where they could actually help people with complicated or demanding customer situations, but with a latency profile that means the conversation sounds natural and the customer is not left hanging on the phone. That’s only possible if you have very fast text-to-speech technology, which Cartesia is particularly excellent at.

Jamie Hall, Co-Founder and CTO, Lorikeet, Lorikeet. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 97%CheckedPrinted word for word on the page, near the name of Lorikeet.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lorikeet.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Lorikeet uses CartesiaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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