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How Skimmer uses Sentry

ConfirmedVendor case study · Checked Nov 14, 2026
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The use case: how Skimmer deploys Sentry

Skimmer, a pool service management platform, uses Sentry across its React web app, .NET microservices and .NET MAUI mobile app to trace errors across queues and workers back to the originating user action. Engineers also use Session Replay and Logs linked to issues to investigate customer problems and mobile release regressions.

More reported results

Figures published in Sentry’s case study. They are not independently measured by usedby.

60%

Mobile fixes out 60% faster: from 6-7 days to 2-3 days

10×

10× faster resolution of customer tickets Session Replay cuts customer support back-and-forth from days to minutes.

95%

95% faster mobile issue detection

In the customer’s words

Sentry cuts our resolution of a customer issue down from days to minutes.
Gary Osteen, Director of Quality and Operations, Skimmer — Source

Other companies using Sentry

Customers across industries, with public evidence.

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More stories

Go straight to the source

Based on Sentry’s published case study. We check the public evidence; the results are reported by the vendor.

sentry.io
Last checked
Nov 14, 2026
sentry.ioCaptured Sentry case study about SkimmerOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 90%Checked

    Printed word for word on the page, near the name of Skimmer.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Skimmer.

  • Skimmer uses SentryChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

Now those tickets arrive with a Session Replay on the issue. The team opens the replay and watches exactly what the user did at the time of the error—no chasing, no guessing.
From the page. sentry.io