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How Smith.ai uses Zapier

250+ hours

“250+ hours saved weekly”

As published on zapier.com. Captured by usedby on Oct 8, 2026.

What happened

Smith.ai uses Zapier to automatically detect silence in call transcriptions via ClickUp and custom JavaScript, so coaches can see which calls need attention. It also routes low customer feedback scores from Customer Thermometer to the right team in Slack and Airtable.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Smith.ai, not ours.

250+ hours saved weekly; coaches get real-time visibility into calls needing attention.

From the page. zapier.com, captured Oct 8, 2026

The speed at which we can collect feedback ensures that customers know how serious we are about proactively updating their account and makes for a fantastic customer experience.

Ryan Gough, Principal Solutions Architect, Smith.ai. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 250+ hoursCheckedPrinted word for word on the page, near the name of Smith.ai.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Smith.ai.
  • Smith.ai uses ZapierCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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