The use case: how Swiggy deploys New Relic
Swiggy uses New Relic as its main tool for monitoring and troubleshooting its apps and platform, tracking end-user experience, custom metrics and API performance. Alerts and historical traffic data help its engineers respond to errors and prepare for traffic spikes during festivals and events.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
In two hours, Swiggy addressed an issue that saw a bandwidth reduction of 70% and a 30% improvement to media load time with New Relic
New Relic delivers comprehensive end-user experience observability for over 30 million users
In the customer’s words
With respect to monitoring and troubleshooting, New Relic has been our single source of truth. Swiggy’s user base is growing into the millions and thanks to New Relic, we can track the digital experiences of our end users while analysing performance. The insight we get from New Relic is enabling us to expand rapidly while remaining confident that we’re providing a reliable, flawless customer experience.Other AI tools used by Swiggy
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 13, 2026
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- Swiggy uses New RelicChecked
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New Relic alerts have enabled proactive technology operations at Swiggy, with a 10% rise in productivity