Data Methodology: Adoption data is based on public tech stack disclosures, job postings, case studies, and verified enterprise reports analyzed by UsedBy.ai. Showing 47 verified enterprise adoptions. More data being indexed continuously.
Decision Guide
Which One Should You Choose?
Based on real enterprise adoption patterns
UsedBy Exclusive Data
Industry Adoption Patterns
See which industries prefer each tool based on real adoption data
Cognigy by Industry
Telecommunications13%
Airlines & Aviation Services13%
Automotive Manufacturing10%
Manufacturing10%
Travel & Hospitality10%
Zendesk AI by Industry
Fashion & Apparel21%
Manufacturing14%
Travel & Hospitality14%
Airlines & Aviation Services7%
Government & GovTech7%
Real User Feedback
What Users Say
Testimonials from verified enterprise users
No testimonials available yet
“When I first suggested using a system like Zendesk, people were worried that it was something our customers wouldn’t like. They thought they’d always want to speak to someone on the phone. Because the...”
Ian Hunt
Director of Customer Services, Liberty London
Cognigy vs Zendesk AI: Your Questions Answered
Cognigy has higher enterprise adoption with 32 companies using it, compared to 15 for Zendesk AI. This suggests stronger market validation for Cognigy.
While our data doesn't show companies currently using both tools together, they serve similar purposes and could potentially complement each other.
Cognigy is particularly strong in Telecommunications (13% of adopters), while Zendesk AI dominates in Fashion & Apparel (21%). Choose based on your industry's prevailing stack.
For startups, consider: Cognigy offers freemium pricing, while Zendesk AI uses enterprise pricing. Both are validated by enterprise use, ensuring scalability as you grow.
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