27
companies use Zendesk AI
27 companies use Zendesk AI. 15% are in DevTools & Infrastructure. Confirmed or observed customers include Airbnb, Siemens, and Discord. 14 of them are confirmed by a published case study, quote or press release.Latest check Oct 5, 2026: 23 of 27 companies checked, from 17 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 14 confirmed, 12 observed, 1 signal
- Top industry
- DevTools & Infrastructure, 15% of customers
- Most similar
- Sierra, 1 shared customer
- Website
- zendesk.com
What Zendesk AI does
Zendesk is a customer service platform that offers AI-powered ticketing, chat, and self-service tools. It helps support teams manage customer conversations across email, chat, social, and phone.
Written by usedby from zendesk.com.
Main features
Common uses
27 companies use Zendesk AI
Every company below links to the public page that shows it uses Zendesk AI. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | First public proof | Proof |
|---|---|---|---|
 Airbnb | Travel & Hospitality | — | |
 Siemens | Manufacturing | — | |
 Discord | DevTools & Infrastructure | — | |
 Four Seasons | Travel & Hospitality | — | |
 Grubhub | Restaurants & Food Services | — | |
 Shopify | E-commerce & D2C | — | |
 Slack | DevTools & Infrastructure | — | |
 Squarespace | DevTools & Infrastructure | — | |
 Stanley Black and Decker | Manufacturing | — | |
 Tesco | Retail | — |
Is Zendesk AI right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 126 DevTools & Infrastructure companies on usedby, 3 are listed as Zendesk AI customers. 21 use only another Customer Service Automation tool.
- Zendesk AI only, 1%
- Zendesk AI and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 17%
- No Customer Service Automation tool we can see, 81%
These are companies usedby tracks because a public page names them, often Zendesk AI's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Zendesk AI and its customers. Each one links to its dated source. We quote, we do not score.
76%One-touch resolution rate
IRC-CEOVendor case studyPublished Mar 9, 2026
50%+Share of tickets automated through AI agents
BabbelVendor case studyPublished Feb 11, 2026
$125,000tech stack cost savings from replacing ten tools
DoceboVendor case studyPublished Dec 22, 2025
47%AI automation rate
BritBoxVendor case studyPublished Jan 26, 2026
90%Drop in live chat processing time
Fortnum & MasonVendor case studyPublished Feb 23, 2026
100,000Questions handled per month by AI agents
TeamSystemVendor case studyPublished Feb 25, 2026
80%Automation rate on messaging
Best EggVendor case studyPublished Jan 28, 2026With Zendesk, we’re able to offer consistent and dignified service at a scale that simply wouldn’t be possible otherwise.When they see what we’re doing with AI, they come asking to use it.Before you buy Zendesk AI
What Zendesk AI publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | zendesk.com, checked Oct 7, 2026 |
|---|---|---|
| Free trial | Free trial or free plan available. | zendesk.com, checked Oct 7, 2026 |
| Integrations | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY | zendesk.com, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Zendesk AI work with the tools we already use?
Zendesk AI alternatives
Tools compared with Zendesk AI most often, with the customers they share.
| Tool | Customers | Shared with Zendesk AI | Compare |
|---|---|---|---|
 Sierra50 customers, 1 shared | 50 | 1 | Zendesk AI vs Sierra |
 Cognigy57 customers, 0 shared | 57 | 0 | Zendesk AI vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Zendesk AI vs Intercom |
 Sanas48 customers, 0 shared | 48 | 0 | Zendesk AI vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Zendesk AI vs Talkdesk |
Questions about Zendesk AI
Who uses Zendesk AI?
27 companies use Zendesk AI, including Airbnb, Siemens, and Discord.
Which industries use Zendesk AI?
The industries with the most Zendesk AI customers are DevTools & Infrastructure (4), Travel & Hospitality (3), and E-commerce & D2C (2).
What are the alternatives to Zendesk AI?
The tools compared with Zendesk AI most often are Sierra (50 customers, 1 shared), Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Zendesk AI alternatives.
How does usedby know who uses Zendesk AI?
Each company is linked to a public page that names it: Zendesk AI's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (14): a case study, a named quote or a press release. Observed (12): Zendesk AI shows the company on its own pages, for example a logo wall. Signal (1): a job post shows the company’s employees use Zendesk AI, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 5, 2026, and 23 of 27 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Zendesk AI started on October 3, 2026. New customers appear after two complete checks of its pages.