35
companies use Ada
35 companies use Ada. 17% are in Fintech & Payments. Confirmed or observed customers include Grab, Canva, and Monday. 27 of them are confirmed by a published case study, quote or press release.Latest check Oct 5, 2026: 27 of 35 companies checked, from 15 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 27 confirmed, 8 observed
- Top industry
- Fintech & Payments, 17% of customers
- Most similar
- Intercom, 2 shared customers
- Website
- ada.cx
What Ada does
Ada is an AI-powered customer service automation platform. It builds intelligent chatbots that resolve customer inquiries automatically, reducing support volume and improving customer satisfaction.
Written by usedby from ada.cx.
Main features
Common uses
35 companies use Ada
Every company below links to the public page that shows it uses Ada. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Grab | Mobility & Ride-hailing | |
 Canva | Marketing Tech | |
 Monday | HR & Recruiting | |
 Pinterest | Marketing Tech | |
 Sky | Streaming & Content | |
 Square | Fintech & Payments | |
 ClickUp | DevTools & Infrastructure | |
 Life360 | Mobility & Ride-hailing | |
 monday.com | HR & Recruiting | |
 Malaysia Air | Airlines & Aviation Services |
Is Ada right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 6 are listed as Ada customers. 32 use only another Customer Service Automation tool.
- Ada only, 3%
- Ada and another tool in Customer Service Automation, 2%
- Another tool in Customer Service Automation only, 24%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Ada's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Ada and its customers. Each one links to its dated source. We quote, we do not score.
77%automated resolution rate
DottVendor case studyPublished May 21, 2026
11 percentage pointsincrease in automated resolution rate over six
DeezerVendor case studyPublished Aug 17, 2026With automation, our job has changed. Instead of managing people, we manage a system. We need different skills—automation, conversation design, and technical understanding—but it’s also incredibly rewarding because we see immediate impact.Generative AI changed how we use the agents' strengths. We're offering to upskill them, which doesn't only help the business, but their careers as well. By combining their domain expertise and AI management skills, they can make the experience that much better for customers.Before you buy Ada
What Ada publishes on the points buyers check first, each with its source and check date.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Ada work with the tools we already use?
Ada alternatives
Tools compared with Ada most often, with the customers they share.
| Tool | Customers | Shared with Ada | Compare |
|---|---|---|---|
 Intercom112 customers, 2 shared | 112 | 2 | Ada vs Intercom |
 Cognigy57 customers, 1 shared | 57 | 1 | Ada vs Cognigy |
 Sierra50 customers, 1 shared | 50 | 1 | Ada vs Sierra |
 Assembled39 customers, 2 shared | 39 | 2 | Ada vs Assembled |
 Decagon43 customers, 1 shared | 43 | 1 | Ada vs Decagon |
Questions about Ada
Who uses Ada?
35 companies use Ada, including Grab, Canva, and Monday.
Which industries use Ada?
The industries with the most Ada customers are Fintech & Payments (6), E-commerce & D2C (3), and HR & Recruiting (3).
What are the alternatives to Ada?
The tools compared with Ada most often are Intercom (112 customers, 2 shared), Cognigy (57 customers, 1 shared), Sierra (50 customers, 1 shared), and Assembled (39 customers, 2 shared). See all Ada alternatives.
How does usedby know who uses Ada?
Each company is linked to a public page that names it: Ada's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (27): a case study, a named quote or a press release. Observed (8): Ada shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Ada, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 5, 2026, and 27 of 35 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.