Case Study
Grab
50%faster time to resolution
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Quick Info
Overview
What is Ada?
Ada is an AI-powered customer service automation platform. It builds intelligent chatbots that resolve customer inquiries automatically, reducing support volume and improving customer satisfaction.
Key Capabilities
No-code bot builder
Core Ada capability
Multilingual AI
Powered by advanced AI models
Integrations
Connect with your stack
Analytics
Data-driven decision making
Handoff management
Core Ada capability
Personalization
Core Ada capability
Customer Stories
Real-world use cases
See how leading companies are leveraging Ada to transform their workflows
Mobility & Ride-hailing
Case Study
Life360
5xincrease in support capacity
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Case Study
Cebu Pacific
50%CSAT score increase
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Case Study
Loop Earplugs
357%ROI
Read case study
Case Study
Indigo
50%reduction in time
Read case study
Case Study
Simba Sleep
£600K+monthly revenue
Read case study
Companies using Ada
Case studyVerified
Grab
Mobility & Ride-hailing
Life360
Mobility & Ride-hailing
Cebu Pacific
Airlines & Aviation Services
Loop Earplugs
E-commerce & D2C
Indigo
Retail
Simba Sleep
E-commerce & D2C
Neptune Flood
Insurance & InsurTech
IPSY
Beauty & Cosmetics
Neo Financial
Fintech & Payments
Wave
Fintech & Payments
Tango Card
Marketing Tech
Tilt
Fintech & Payments
Square
Fintech & Payments
Sky
Streaming & Content
Pinterest
Marketing Tech
Canva
Marketing Tech
Monday
HR & Recruiting
monday.com
HR & Recruiting
Ada adoption by industry
See which industries are leading the adoption of Ada
Trust & Will
Canva
Pinterest
Tango Card
Brigit
Blackhawk Network
Neo Financial
Monday
Checkr
monday.comSales Tech & CRM1 companies
Telecommunications1 companies
Compare Ada with alternatives
Ada
Currently viewingCompanies29
PricingFREEMIUM
DevRev
FREEMIUMCompanies using35
Cognigy
FREEMIUMCompanies using32
Forethought
FREEMIUMCompanies using17
Zendesk AI
ENTERPRISECompanies using15
Kustomer
FREEMIUMCompanies using15
| Tool | Companies | Pricing | Free Trial | |
|---|---|---|---|---|
Ada#1 Adoption Currently viewing | 29 | FREEMIUM | Best choice | |
| DevRev | 35 | FREEMIUM | View → | |
| Cognigy | 32 | FREEMIUM | View → | |
| Forethought | 17 | FREEMIUM | View → | |
| Zendesk AI | 15 | ENTERPRISE | View → | |
| Kustomer | 15 | FREEMIUM | View → |
Frequently asked questions about Ada
Ada is used by 29 companies including Grab, Life360, Cebu Pacific. These organizations leverage Ada for customer service automation capabilities.
📊 Ada is tracked by UsedBy.ai with 29 verified company adoptions, primarily in Legal & Compliance.
Not sure if Ada is right for you?
Compare with alternatives and find the best tool for your needs.
Looking for something else? See how Ada compares to DevRev, Cognigy or Forethought.