Who uses Forethought?
AI agents for customer support that work with existing help desks, part of Zendesk since 2026 forethought.ai
23
companies use Forethought
23 companies use Forethought. 13% are in HR & Recruiting. Confirmed or observed customers include UPS, Grammarly, and Lime. 17 of them are confirmed by a published case study, quote or press release.Latest check Oct 5, 2026: 23 of 23 companies checked, from 19 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 17 confirmed, 6 observed
- Top industry
- HR & Recruiting, 13% of customers
- Security
- ISO 27001, SOC 2 (type not stated)Source: forethought.ai, checked Oct 4, 2026
- Most similar
- Cognigy, no shared customer yet
- Website
- forethought.ai
What Forethought does
Forethought provides AI agents for customer support teams that learn from past tickets and help center content and work with the existing help desk. Solve resolves customer issues across channels, Triage classifies and routes tickets, Assist suggests replies to human agents and Discover finds knowledge gaps. Zendesk acquired Forethought in March 2026.
Written by usedby from forethought.ai.
Main features
Common uses
23 companies use Forethought
Every company below links to the public page that shows it uses Forethought. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 UPS | Logistics & Supply Chain | |
 Grammarly | Artificial Intelligence | |
 Lime | Mobility & Ride-hailing | |
 Upwork | HR & Recruiting | |
 ActiveCampaign | Marketing Tech | |
 Thumbtack | Marketplace | |
 Cotopaxi | Fashion & Apparel | |
 Desire2Learn | EdTech & E-learning | |
 MeUndies | — | |
 RemoteLock | — |
Is Forethought right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 101 HR & Recruiting companies on usedby, 3 are listed as Forethought customers. 13 use only another Customer Service Automation tool.
- Forethought only, 2%
- Forethought and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 13%
- No Customer Service Automation tool we can see, 84%
These are companies usedby tracks because a public page names them, often Forethought's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Forethought and its customers. Each one links to its dated source. We quote, we do not score.
77%reduction in time to first response
LimeVendor case studyCaptured Oct 5, 2026436 agent hoursagent hours saved
iFIT Health & Fitness Inc.Vendor case studyCaptured Oct 5, 2026
70%ticket deflection rate (up from 25%)
YNABVendor case studyCaptured Oct 5, 202680%containment rate on the chat widget
MeUndiesVendor case studyCaptured Oct 5, 2026
142%ROI three months after implementation
SpordleVendor case studyCaptured Oct 3, 2026
3.9xROI from Forethought Triage
FetchVendor case studyCaptured Oct 3, 202640%reduction in tickets reaching agents from baseline
ActiveCampaignVendor case studyCaptured Oct 3, 2026168%ROI within six months of using Forethought
CotopaxiVendor case studyCaptured Oct 3, 2026I enjoy working with Forethought because we can rely on their expertise around automation to help us scale strategically. Forethought is a real partner that constantly communicates with us and helps us grow our business.It’s great that we’ve been able to create something that agents love. They’re not worried about their jobs going away; they see the AI & automation tools as their teammate so that they can focus on enhancing the experience for our members.Before you buy Forethought
What Forethought publishes on the points buyers check first, each with its source and check date.
| Security | ISO 27001, SOC 2 (type not stated) | forethought.ai, checked Oct 4, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | forethought.ai, checked Oct 4, 2026 |
| Integrations | Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9 | forethought.ai, checked Oct 4, 2026 |
| Vendor status | Acquired by Zendesk, according to the vendor's homepage. | forethought.ai, checked Oct 4, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Forethought work with the tools we already use?
Forethought alternatives
Tools compared with Forethought most often, with the customers they share.
| Tool | Customers | Shared with Forethought | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Forethought vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Forethought vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Forethought vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Forethought vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Forethought vs Talkdesk |
Questions about Forethought
Who uses Forethought?
23 companies use Forethought, including UPS, Grammarly, and Lime.
Which industries use Forethought?
The industries with the most Forethought customers are HR & Recruiting (3), Fintech & Payments (2), and Marketing Tech (2).
What are the alternatives to Forethought?
The tools compared with Forethought most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Forethought alternatives.
How does usedby know who uses Forethought?
Each company is linked to a public page that names it: Forethought's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (17): a case study, a named quote or a press release. Observed (6): Forethought shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Forethought, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 5, 2026, and 23 of 23 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Forethought started on October 5, 2026. New customers appear after two complete checks of its pages.