39
companies use DevRev
39 companies use DevRev. 18% are in Fintech & Payments. Confirmed or observed customers include S&P Global, MongoDB, and Bajaj Finserv. 36 of them are confirmed by a published case study, quote or press release.Latest check Oct 2, 2026: 38 of 39 companies checked, from 14 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 36 confirmed, 3 observed
- Top industry
- Fintech & Payments, 18% of customers
- Most similar
- Cognigy, no shared customer yet
- Website
- devrev.ai
What DevRev does
DevRev is an AI-native platform that connects customer support with product development. It helps teams manage tickets, track product issues, and use AI to improve customer experience.
Written by usedby from devrev.ai.
Main features
Common uses
39 companies use DevRev
Every company below links to the public page that shows it uses DevRev. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 S&P Global | Investment & VC | |
 MongoDB | Data & Analytics | |
 Bajaj Finserv | Fintech & Payments | |
 Bill | Fintech & Payments | |
 Aditya Birla Capital | Fintech & Payments | |
 Bolt | Fintech & Payments | |
 F5 | — | |
 ICICI Prudential Life Insurance | Insurance & InsurTech | |
 Indigo | Retail | |
 L&T Finance | — |
Is DevRev right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 7 are listed as DevRev customers. 31 use only another Customer Service Automation tool.
- DevRev only, 5%
- DevRev and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 24%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often DevRev's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by DevRev and its customers. Each one links to its dated source. We quote, we do not score.
Before DevRev, we used to waste more time in meetings. In our organization, we use it in our weekly meetings, our customer success team uses it regularly, our sales team uses it to file bugs, and our customers use the support widget to directly have conversations with us.For a startup or for someone who is operationalizing these systems for the first time, you need to have a very strong support experience and that's what we got from DevRevBefore you buy DevRev
What DevRev publishes on the points buyers check first, each with its source and check date.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does DevRev work with the tools we already use?
DevRev alternatives
Tools compared with DevRev most often, with the customers they share.
| Tool | Customers | Shared with DevRev | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | DevRev vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | DevRev vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | DevRev vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | DevRev vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | DevRev vs Talkdesk |
Questions about DevRev
Who uses DevRev?
39 companies use DevRev, including S&P Global, MongoDB, and Bajaj Finserv.
Which industries use DevRev?
The industries with the most DevRev customers are Fintech & Payments (7), Artificial Intelligence (3), and Cybersecurity (3).
What are the alternatives to DevRev?
The tools compared with DevRev most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all DevRev alternatives.
How does usedby know who uses DevRev?
Each company is linked to a public page that names it: DevRev's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (36): a case study, a named quote or a press release. Observed (3): DevRev shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use DevRev, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 2, 2026, and 38 of 39 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.