32
companies use Kustomer
32 companies use Kustomer. 28% are in E-commerce & D2C. Confirmed or observed customers include Hopper, Skims, and Aplazo. 27 of them are confirmed by a published case study, quote or press release.Latest check Oct 3, 2026: 32 of 32 companies checked, from 11 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 27 confirmed, 5 observed
- Top industry
- E-commerce & D2C, 28% of customers
- Most similar
- Intercom, no shared customer yet
- Website
- kustomer.com
What Kustomer does
Kustomer is a customer service CRM platform that provides a unified view of customer interactions. It uses AI to automate workflows, route conversations, and surface relevant customer information.
Written by usedby from kustomer.com.
Main features
Common uses
32 companies use Kustomer
Every company below links to the public page that shows it uses Kustomer. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Hopper | Travel & Hospitality | |
 Skims | Fashion & Apparel | |
 Aplazo | — | |
 Caraway | — | |
 Coterie Baby | — | |
 Daily Harvest | E-commerce & D2C | |
 Goody | — | |
 Kin | — | |
 LoadUp | — | |
 Lulus | Fashion & Apparel |
Is Kustomer right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 53 E-commerce & D2C companies on usedby, 9 are listed as Kustomer customers. 13 use only another Customer Service Automation tool.
- Kustomer only, 17%
- Kustomer and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 25%
- No Customer Service Automation tool we can see, 58%
These are companies usedby tracks because a public page names them, often Kustomer's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Kustomer and its customers. Each one links to its dated source. We quote, we do not score.
36% to 66%share of inbound volume handled in chat, in under 9 months
MeUndiesVendor case studyCaptured Oct 3, 2026Read the story
Coterie BabyVendor case studyCaptured Oct 3, 2026
Read the story
Terra KaffeVendor case studyCaptured Oct 3, 2026The biggest benefit is that we're in control. Before, making a change meant coordinating across systems, waiting on engineering, or scheduling a call with the vendor's support team. Now I can design, test, and refine the AI myself,The Kustomer workflow engine is phenomenal. I honestly can't praise it highly enough. We have very nuanced workflows that require very subjective pathing to understand how to segment our sellers and their issues, and we have the ability to build workflows to make that possible.Before you buy Kustomer
What Kustomer publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | kustomer.com, checked Oct 7, 2026 |
|---|---|---|
| Integrations | 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce | kustomer.com, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Kustomer work with the tools we already use?
Kustomer alternatives
Tools compared with Kustomer most often, with the customers they share.
| Tool | Customers | Shared with Kustomer | Compare |
|---|---|---|---|
 Intercom112 customers, 0 shared | 112 | 0 | Kustomer vs Intercom |
 Cognigy57 customers, 0 shared | 57 | 0 | Kustomer vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Kustomer vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Kustomer vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Kustomer vs Talkdesk |
Questions about Kustomer
Who uses Kustomer?
32 companies use Kustomer, including Hopper, Skims, and Aplazo.
Which industries use Kustomer?
The industries with the most Kustomer customers are E-commerce & D2C (9), Fashion & Apparel (6), and Travel & Hospitality (2).
What are the alternatives to Kustomer?
The tools compared with Kustomer most often are Intercom (112 customers, 0 shared), Cognigy (57 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Kustomer alternatives.
How does usedby know who uses Kustomer?
Each company is linked to a public page that names it: Kustomer's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (27): a case study, a named quote or a press release. Observed (5): Kustomer shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Kustomer, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 3, 2026, and 32 of 32 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.