1
AI tool in use at Smalls
Smalls uses 1 AI tool: Kustomer (Customer support). A published story, quote or press release confirms it.Latest check Oct 9, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- E-commerce & D2C
- Website
- smalls.com
- AI tools in use
- 1Median for the 145 E-commerce & D2C companies on usedby: 1
- Latest check
- October 9, 20261 of 1 tool checked so far
Every AI tool at Smalls
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Category | First public proof | Proof | Source |
|---|---|---|---|---|
 Kustomer | Customer Service AutomationTeam: Customer support | — | kustomer.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In the words of Smalls
Published results, each linked to its dated source. We quote, we do not score.
Kustomer’s search and custom attributes give us the ability to double click into emerging customer issues to diagnose patterns, and fix problems faster.Smalls compared to other companies in E-commerce & D2C
Smalls uses 1 AI tool. The median among the 145 E-commerce & D2C companies on usedby is 1. None of its 144 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
145 E-commerce & D2C companies on usedby, by number of AI tools
- 122 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 2 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 0 companies with 7 tools
- 4 companies with 8 tools or more
Questions about AI at Smalls
What AI tools does Smalls use?
Smalls uses 1 AI tool: Kustomer. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Smalls use Kustomer?
Yes. A published story, quote or press release confirms it (captured Oct 9, 2026). Kustomer is the most used AI tool among the 145 E-commerce & D2C companies on usedby: 9 of them use it. See who uses Kustomer.
How does Smalls compare to other E-commerce & D2C companies?
Smalls uses 1 AI tool. The median among the 145 E-commerce & D2C companies on usedby is 1, and 0 of its 144 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Smalls uses?
Each tool is linked to a public page that names Smalls: a vendor's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A tool leaves the list only after three checks in a row that no longer find Smalls, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.