18
AI tools in use at Shopify
Shopify uses 18 AI tools: ChatGPT, Cursor, and GitHub copilot (Engineering), Nebius AI Cloud and fal (LLM Inference), FloQast and Ramp (Finance & Accounting AI), Gumloop and Zapier (Automation & Integration), and 9 other tools. 2 are confirmed by a published story, quote or press release; 16 are listed on the vendor's own pages.Latest check Oct 7, 2026: 16 of 18 tools checked, from 28 public sources.
- Industry
- E-commerce & D2C
- Website
- shopify.com
- AI tools in use
- 18Median for the 53 E-commerce & D2C companies on usedby: 1
- Latest check
- October 7, 202616 of 18 tools checked so far
Every AI tool at Shopify
18 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Descript | Video Generation & Editing | — | descript.com | |
 Nebius AI Cloud | LLM Inference | — | nebius.com | |
 Airtable | Project & Workspace Mgmt | — | airtable.com | |
 Apollo | Sales Prospecting & Enrichment | On or before Oct 2026 | apollo.io | |
 ChatGPT | Engineering | — | chat.openai.com | |
 Claude | Foundation Models (LLMs) | On or before Jan 2026 | anthropic.com | |
 Cursor | Engineering | On or before Oct 2024 | cursor.com | |
 fal | LLM Inference | — | fal.ai | |
 FloQast | Finance & Accounting AI | On or before Oct 2024 | floqast.com | |
 GitHub copilot | Engineering | — | github.com | |
 Gumloop | Automation & Integration | — | gumloop.com | |
 Guru | Operations | — | getguru.com | |
 HeyGen | HR | — | heygen.com | |
 Lindy | Autonomous Workflow Agents | — | lindy.ai | |
 Ramp | Finance & Accounting AI | — | ramp.com | |
 Surfer | SEO & Content Strategy | — | surferseo.com | |
 Zapier | Automation & Integration | On or before Oct 2024 | zapier.com | |
 Zendesk AI | Customer Service Automation | — | zendesk.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Shopify's own words
Published results, each linked to its dated source. We quote, we do not score.
When I get a video review, that person now has the floor to say their whole piece. And it forces me as the reviewer to listen to the whole story.Shopify compared to other E-commerce & D2C companies
Shopify uses 18 AI tools. The median among the 53 E-commerce & D2C companies on usedby is 1. 51 of its 52 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
53 E-commerce & D2C companies on usedby, by number of AI tools
- 37 companies with 1 tool
- 6 companies with 2 tools
- 3 companies with 3 tools
- 1 company with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 3 companies with 8 tools or more
What its peers use that Shopify does not
Questions about AI at Shopify
What AI tools does Shopify use?
Shopify uses 18 AI tools: Descript, Nebius AI Cloud, Airtable, Apollo, ChatGPT, Claude, Cursor, fal, FloQast, GitHub copilot, Gumloop, Guru, HeyGen, Lindy, Ramp, Surfer, Zapier, and Zendesk AI. 2 are confirmed by a published story, quote or press release, and 16 are listed on the vendor's own pages.
Does Shopify use Kustomer?
usedby has not found a public page showing that Shopify uses Kustomer. Kustomer is the most used AI tool among the 53 E-commerce & D2C companies on usedby: 9 of them use it. See who uses Kustomer.
How does Shopify compare to other E-commerce & D2C companies?
Shopify uses 18 AI tools. The median among the 53 E-commerce & D2C companies on usedby is 1, and 51 of its 52 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Shopify uses?
Each tool is linked to a public page that names Shopify: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Shopify, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.