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Help desks tools used by E-commerce & D2C companies

Each line links its public proof and the date usedby last checked it.

19

E-commerce & D2C companies use Help desks tools

13 confirmed 6 observed

The most used: Kustomer (10), Intercom (6), and DevRev (1).Data as of Oct 24, 2026

Ranking

Tools ranked by the E-commerce & D2C companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Kustomer10 companies · Checked Oct 20, 202610
    9 confirmed 1 observed

    Kustomer profile

  2. 2Intercom6 companies · Checked Oct 24, 20266
    2 confirmed 4 observed

    Intercom profile

  3. 3DevRev1 company · Checked Oct 20, 20261
    1 confirmed 0 observed

    DevRev profile

  4. 4Pylon1 company · Checked Oct 18, 20261
    1 confirmed 0 observed

    Pylon profile

  5. 5Zendesk AI1 company · Checked Oct 5, 20261
    0 confirmed 1 observed

    Zendesk AI profile

How usedby counts

13 confirmed 6 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

1 company that sells software was left out, so a vendor is never counted as a user.

Data as of October 24, 2026.

Questions

Which Help desks tools do E-commerce & D2C companies use most?

Kustomer leads: 10 of the 19 E-commerce & D2C companies on usedby that use Help desks tools use it. Next: Intercom (6), DevRev (1), Pylon (1), and Zendesk AI (1). See Kustomer.

How many E-commerce & D2C companies use Help desks tools?

19 E-commerce & D2C companies on usedby use at least one of 5 Help desks tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 19 companies, each counted at its strongest proof: 13 confirmed, 0 declared, 6 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each E-commerce & D2C company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.