Help desks tools used by DevTools & Infrastructure companies
Each line links its public proof and the date usedby last checked it.
16
DevTools & Infrastructure companies use Help desks tools
The most used: Intercom (9), Pylon (3), and DevRev (2).Data as of Oct 24, 2026
Ranking
Tools ranked by the DevTools & Infrastructure companies that use them. Ties go to the stronger proof.
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Intercom9 companies · Checked Oct 24, 202694 confirmed 5 observed2
Pylon3 companies · Checked Oct 18, 202631 confirmed 2 observed
Builder.ioChecked Oct 18, 2026
LinearChecked Oct 18, 2026
MergeChecked Oct 18, 2026
3
DevRev2 companies · Checked Oct 20, 202624
Zendesk AI2 companies · Checked Oct 5, 202625
Hiver1 company · Checked Oct 3, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
8 companies that sell software were left out, so a vendor is never counted as a user.
Data as of October 24, 2026.
Questions
Which Help desks tools do DevTools & Infrastructure companies use most?
Intercom leads: 9 of the 16 DevTools & Infrastructure companies on usedby that use Help desks tools use it. Next: Pylon (3), DevRev (2), Zendesk AI (2), and Hiver (1). See Intercom.
How many DevTools & Infrastructure companies use Help desks tools?
16 DevTools & Infrastructure companies on usedby use at least one of 5 Help desks tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 16 companies, each counted at its strongest proof: 8 confirmed, 0 declared, 8 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each DevTools & Infrastructure company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 8 software vendors are left out. Every line shows its proof and the date usedby last checked it.