Who uses Hiver?
Omnichannel customer service platform with shared inboxes, ticketing and AI agents hiverhq.com
19
companies use Hiver
19 companies use Hiver. 11% are in HR & Recruiting. Confirmed or observed customers include Epic games, NYU, and Flexport. 13 of them are confirmed by a published case study, quote or press release.Latest check Oct 3, 2026: 15 of 19 companies checked, from 10 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 13 confirmed, 6 observed
- Top industry
- HR & Recruiting, 11% of customers
- Most similar
- Intercom, 1 shared customer
- Website
- hiverhq.com
What Hiver does
Hiver is a customer service platform that brings email, chat, Slack, voice, SMS and WhatsApp into one queue. Teams work on requests together with internal notes and Jira or Linear links, automate routing and SLA alerts, and use AI Agents, an AI Copilot and AI Insights to resolve requests and analyze support data.
Written by usedby from hiverhq.com.
Main features
Common uses
19 companies use Hiver
Every company below links to the public page that shows it uses Hiver. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Epic games | Gaming & Esports | |
 NYU | Schools & Universities | |
 Flexport | Logistics & Supply Chain | |
 Zendesk | Sales Tech & CRM | |
 Gusto | HR & Recruiting | |
 Upwork | HR & Recruiting | |
 Ping Identity | Cybersecurity | |
 Amplitude | Data & Analytics | |
 Veolia Energy | Energy, Utilities & Cleantech | |
 Bynder | Marketing Tech |
Is Hiver right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 101 HR & Recruiting companies on usedby, 2 are listed as Hiver customers. 14 use only another Customer Service Automation tool.
- Hiver only, 0%
- Hiver and another tool in Customer Service Automation, 2%
- Another tool in Customer Service Automation only, 14%
- No Customer Service Automation tool we can see, 84%
These are companies usedby tracks because a public page names them, often Hiver's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Hiver and its customers. Each one links to its dated source. We quote, we do not score.
72%improvement in first-response time
Oakland Public Education FundVendor case studyCaptured Oct 3, 2026
160+ hourshours saved per month across teams
TravelistVendor case studyCaptured Oct 3, 2026
265 hourstime saved every month through Automation, Notes
ConserviceVendor case studyCaptured Oct 3, 202665%faster issue resolution
Ping IdentityVendor case studyCaptured Oct 3, 2026
40%average improvement in response time
EgnyteVendor case studyCaptured Oct 3, 2026Once one team started using Hiver, others saw the difference and wanted the same. It wasn't a top-down rollout — it spread because it actually worked.Hiver turned our daily work into something we can measure and manage. We finally see where time goes, what slows us down, and how to improve it.Before you buy Hiver
What Hiver publishes on the points buyers check first, each with its source and check date.
| Free trial | Free trial or free plan available. | hiverhq.com, checked Oct 7, 2026 |
|---|---|---|
| Integrations | Salesforce, Hubspot, Pipedrive, Zoho CRM, Shopify, Woocommerce, Jira, Asana, Clickup, Monday.com, Linear, Slack | hiverhq.com, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Hiver work with the tools we already use?
Hiver alternatives
Tools compared with Hiver most often, with the customers they share.
| Tool | Customers | Shared with Hiver | Compare |
|---|---|---|---|
 Intercom112 customers, 1 shared | 112 | 1 | Hiver vs Intercom |
 Talkdesk47 customers, 1 shared | 47 | 1 | Hiver vs Talkdesk |
 Cognigy57 customers, 0 shared | 57 | 0 | Hiver vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Hiver vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Hiver vs Sanas |
Questions about Hiver
Who uses Hiver?
19 companies use Hiver, including Epic games, NYU, and Flexport.
Which industries use Hiver?
The industries with the most Hiver customers are HR & Recruiting (2), Logistics & Supply Chain (2), and Cybersecurity (1).
What are the alternatives to Hiver?
The tools compared with Hiver most often are Intercom (112 customers, 1 shared), Talkdesk (47 customers, 1 shared), Cognigy (57 customers, 0 shared), and Sierra (50 customers, 0 shared). See all Hiver alternatives.
How does usedby know who uses Hiver?
Each company is linked to a public page that names it: Hiver's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (13): a case study, a named quote or a press release. Observed (6): Hiver shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Hiver, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 3, 2026, and 15 of 19 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Hiver started on October 3, 2026. New customers appear after two complete checks of its pages.