13
AI tools in use at Zendesk
Zendesk uses 13 AI tools: Tray.io and Zapier (Automation & Integration), Hiver (Customer Service Automation), incident.io (IT Service Management), Levelpath (Procurement & Sourcing), and 8 other tools. 5 are confirmed by a published story, quote or press release; 8 are listed on the vendor's own pages.Latest check Oct 8, 2026: 12 of 13 tools checked, from 27 public sources.
- Industry
- Sales Tech & CRM
- Website
- zendesk.com
- AI tools in use
- 13Median for the 66 Sales Tech & CRM companies on usedby: 1
- Latest check
- October 8, 202612 of 13 tools checked so far
Every AI tool at Zendesk
13 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Hiver | Customer Service Automation | — | hiverhq.com | |
 incident.io | IT Service Management | — | incident.io | |
 Levelpath | Procurement & Sourcing | — | levelpath.com | |
 Loopio | Knowledge & Internal Search | — | loopio.com | |
 Textio | HR & People Development | — | textio.com | |
 Braintrust | LLM Ops & Frameworks | — | braintrust.dev | |
 Common Room | Sales Prospecting & Enrichment | On or before May 2026 | commonroom.io | |
 Cursor | AI Code Editors | On or before Nov 2025 | cursor.com | |
 Duckle | Customer support | — | duckie.ai | |
 Monte Carlo | Data Cloud & Analytics | — | montecarlo.ai | |
 Reclaim | Operations | On or before Apr 2026 | reclaim.ai | |
 Tray.io | Automation & Integration | — | tray.ai | |
 Zapier | Automation & Integration | On or before Oct 2024 | zapier.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Zendesk's own words
Published results, each linked to its dated source. We quote, we do not score.
75%reduction in legal ticket cycle times
Zendesk uses Levelpath. Vendor case study, Captured Oct 8, 2026.800+hours of annual toil eliminated
Zendesk uses incident.io. Vendor case study, Published Apr 30, 2025.Loopio is an incredibly innovative company with a deep orientation for customer care, and we know we made the right choice in moving forward with them because this partnership has been incredible,Loopio has enabled our team to effectively and efficiently support a very high volume of requests,Zendesk compared to other Sales Tech & CRM companies
Zendesk uses 13 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1. 62 of its 65 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
66 Sales Tech & CRM companies on usedby, by number of AI tools
- 35 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 3 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 3 companies with 7 tools
- 8 companies with 8 tools or more
What its peers use that Zendesk does not
Questions about AI at Zendesk
What AI tools does Zendesk use?
Zendesk uses 13 AI tools: Hiver, incident.io, Levelpath, Loopio, Textio, Braintrust, Common Room, Cursor, Duckle, Monte Carlo, Reclaim, Tray.io, and Zapier. 5 are confirmed by a published story, quote or press release, and 8 are listed on the vendor's own pages.
Does Zendesk use Recall?
usedby has not found a public page showing that Zendesk uses Recall. Recall is the most used AI tool among the 66 Sales Tech & CRM companies on usedby: 14 of them use it. See who uses Recall.
How does Zendesk compare to other Sales Tech & CRM companies?
Zendesk uses 13 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1, and 62 of its 65 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Zendesk uses?
Each tool is linked to a public page that names Zendesk: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Zendesk, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.