Who uses incident.io?
Incident management platform with on-call, status pages and AI agents that investigate root causes. incident.io
48
companies use incident.io
48 companies use incident.io. 13% are in Fintech & Payments. Confirmed or observed customers include Airbnb, Netflix, and Etsy. 36 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 48 of 48 companies checked, from 33 public sources.
- Category
- IT Service Management
- Customers by proof
- 36 confirmed, 12 observed
- Top industry
- Fintech & Payments, 13% of customers
- Security
- SOC 2 Type IISource: incident.io, checked Oct 7, 2026
- Pricing
- Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact salesSource: incident.io, checked Oct 7, 2026
- Most similar
- Serval, 5 shared customers
- Website
- incident.io
What incident.io does
incident.io brings on-call, incident response and status pages into one platform that runs inside Slack and Microsoft Teams. Its AI investigations agent analyses incidents, surfaces likely root causes and can suggest fixes, while the platform transcribes incident calls and automates workflows. Customers shown on its site include Netflix, Zendesk, Etsy, Airbnb and Linear.
Written by usedby from incident.io.
Main features
Common uses
Works with
48 companies use incident.io
Every company below links to the public page that shows it uses incident.io. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Airbnb | Travel & Hospitality | |
 Netflix | Streaming & Content | |
 Etsy | Marketplace | |
 Square | Fintech & Payments | |
 Buffer | Marketing Tech | |
 Intercom | Sales Tech & CRM | |
 Skyscanner | Travel & Hospitality | |
 Vanta | Cybersecurity | |
 Zendesk | Sales Tech & CRM | |
 Gong | Sales Tech & CRM |
Is incident.io right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 6 are listed as incident.io customers. 3 use only another IT Service Management tool.
- incident.io only, 4%
- incident.io and another tool in IT Service Management, 1%
- Another tool in IT Service Management only, 2%
- No IT Service Management tool we can see, 93%
These are companies usedby tracks because a public page names them, often incident.io's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by incident.io and its customers. Each one links to its dated source. We quote, we do not score.
3.5 hourssaved per P1/P2 post-mortem
TrainlineVendor case studyPublished Jun 25, 2024
3 hourssaved per new on-caller onboarded
Giant SwarmVendor case studyPublished Feb 1, 2021
25+countries supported on one platform
SumupVendor case studyPublished May 5, 2025
80%of initial incident-response workflow automated
Kaizen GamingVendor case studyPublished Aug 3, 2026
Read the story
FutureVendor case studyPublished Feb 1, 2021
Read the story
RD StationVendor case studyPublished Apr 11, 2023
Read the story
RhoVendor case studyPublished Jan 15, 2026
Read the story
WorkOSVendor case studyPublished Jan 5, 2024
Read the story
Bold CommerceVendor case studyPublished Jan 9, 2024
Read the story
IsometricVendor case studyPublished Apr 18, 2024
Read the story
PicnicVendor case studyPublished Apr 30, 2025
Read the story
PleoVendor case studyPublished Apr 20, 2024There are so many different use cases for incident.io. I don't envision us moving away anytime soon, if ever. I think it's here for the long haul.We’ve improved communication with our customers during critical moments and streamlined the visualization of incident information.Before you buy incident.io
What incident.io publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II | incident.io, checked Oct 7, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | trust.incident.io, checked Oct 7, 2026 |
| Free trial | Free trial or free plan available. | incident.io, checked Oct 7, 2026 |
| Integrations | Asana, ClickUp, GitHub, GitLab, Jira, Linear, Shortcut, Zendesk, Backstage, Cortex, OpsLevel, ServiceNow | incident.io, checked Oct 7, 2026 |
| Pricing | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales | incident.io, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does incident.io work with the tools we already use?
incident.io alternatives
Tools compared with incident.io most often, with the customers they share.
| Tool | Customers | Shared with incident.io | Compare |
|---|---|---|---|
 Serval26 customers, 5 shared | 26 | 5 | incident.io vs Serval |
 ServiceNow33 customers, 1 shared | 33 | 1 | incident.io vs ServiceNow |
 BigPanda19 customers, 0 shared | 19 | 0 | incident.io vs BigPanda |
 Atomicwork14 customers, 0 shared | 14 | 0 | incident.io vs Atomicwork |
Questions about incident.io
Who uses incident.io?
48 companies use incident.io, including Airbnb, Netflix, and Etsy.
Which industries use incident.io?
The industries with the most incident.io customers are Fintech & Payments (6), DevTools & Infrastructure (5), and Sales Tech & CRM (4).
What are the alternatives to incident.io?
The tools compared with incident.io most often are Serval (26 customers, 5 shared), ServiceNow (33 customers, 1 shared), BigPanda (19 customers, 0 shared), and Atomicwork (14 customers, 0 shared). See all incident.io alternatives.
How does usedby know who uses incident.io?
Each company is linked to a public page that names it: incident.io's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (36): a case study, a named quote or a press release. Observed (12): incident.io shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use incident.io, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 48 of 48 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of incident.io started on October 7, 2026. New customers appear after two complete checks of its pages.