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How Trainline uses incident.io

3.5 hours

“3.5 hours saved per P1/P2 post-mortem”

As published on incident.io, June 2024. Captured by usedby on Oct 7, 2026.

What happened

Trainline consolidated its fragmented incident management tooling into incident.io for incident response and on-call, replacing PagerDuty. It uses Workflows to automate external communications, status pages, and AI-assisted post-mortems, and syncs its Backstage service catalog so alert routing follows organizational changes.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Trainline, not ours.

  • 20+“20+ min saved per incident on external comms”
  • 1,200+“1,200+ services synced daily from Backstage”

Trainline produces a full Major Incident Report for every P1 and P2, a document that goes to the whole company in multiple formats. Historically, that took three to four hours per incident.

From the page. incident.io, captured Oct 7, 2026

There are so many different use cases for incident.io. I don't envision us moving away anytime soon, if ever. I think it's here for the long haul.

Dan, Trainline. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 3.5 hoursCheckedPrinted word for word on the page, near the name of Trainline.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Trainline.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Trainline uses incident.ioCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

80%“Approximately 80% of our initial incident-response workflow is now automated.”Kaizen Gaming uses incident.io. Another customer of incident.ioUp to 10x“Up to 10x faster response time”Turbopuffer uses incident.io. Another customer of incident.io4+ hours“4+ hours saved on post-mortems”Built uses incident.io. Another customer of incident.io