AI in Travel & Hospitality: what 55 companies use
Travel, hotels, restaurants, and tourism companies
55
companies with a public AI tool
usedby lists 55 Travel & Hospitality companies with at least one public AI tool. Arize AI is the most used: 4 of them (7%). Then come Cognigy (4) and Cursor (4). They use 2.5 AI tools on average. Airbnb (12 AI tools) and Booking.com (12 AI tools) use the most.Latest check Oct 8, 2026: 125 of 138 public lines checked. Shares are of the 55 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 55 Travel & Hospitality companies on usedby that use each tool
Arize AI is the most used AI tool among the 55 Travel & Hospitality companies on usedby: 4 of them (7%) use it. Cognigy follows with 4 (7%).
Who uses what
AI tools per area at the 8 Travel & Hospitality companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Engineering & Data | Support & CX | Operations & Workflow | Marketing & Content | Legal & HR | Creative & Design | Meeting & Voice |
|---|---|---|---|---|---|---|---|
 Airbnb | Sonar, Claude, and Retool | Zendesk AI | Tray.io, incident.io, and Lindy | Wordtune | 0 | Figma | Tana |
 Booking.com | ThoughtSpot, Sonar, Arize AI, Weaviate, H2O.ai, and Snowflake | Parloa | AppZen, Glean, and ServiceNow | 0 | hireEZ and Harvey | 0 | 0 |
 SeatGeek | Cursor, Monte Carlo, Mixpanel, and Hex | 0 | Workato, Guru, Glean, and Serval | 0 | Sardine | 0 | 0 |
 Tripadvisor | Arize AI, Qdrant, and Anyscale | Cognigy and Maven | 0 | AdCreative | 0 | 0 | 0 |
 Skyscanner | Monte Carlo and Snyk | Zendesk AI | Writer, Auditoria.AI, and incident.io | 0 | 0 | Runway | 0 |
 Navan | Cyberhaven, ThoughtSpot, and Braintrust | 0 | Serval, Taktile, and incident.io | 0 | BrightHire | 0 | 0 |
 Expedia | Langchain and LangSmith | 0 | 0 | 0 | SeekOut | Canva | Fireflies |
 Virgin Voyages | 0 | Netomi | Ramp, Trullion, and Airtable | Movable Ink | 0 | 0 | 0 |
Scroll sideways for more areas.
Airbnb has AI tools in 6 of these 7 areas. Engineering & Data holds the most tools at these companies: 23 in total.
Where AI lands
Share of the 55 Travel & Hospitality companies on usedby with at least one tool in each area.
Engineering & Data is the most covered area: 21 of the 55 companies (38%). Sales & Growth is the least covered, with 4 (7%).
Newest changes
New tools across the 55 Travel & Hospitality companies on usedby, last 90 days.
How to choose AI tools in Travel & Hospitality
For each of the most used categories, the tool most Travel & Hospitality companies on usedby use, and the next one. Based on public use, not on our opinion.
Zendesk AI is next, with 3.
Metaview is next, with 2.
Braintrust is next, with 2.
Auditoria.AI is next, with 1.
55 Travel & Hospitality companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Airbnb12 tools
- Booking.com12 tools
- SeatGeek9 tools
- Tripadvisor7 tools
- Skyscanner7 tools
- Navan7 tools
- Expedia5 tools
- Virgin Voyages5 tools
Hilton4 tools
Priceline4 tools
Accor3 tools
Kayak3 tools
Hopper2 tools
Lonely planet2 tools
MGM Resorts2 tools
Trivago2 tools
GetYourGuide2 tools
TravelPerk2 tools
TUI GROUP2 tools
Expedia Group2 tools
Great Wolf Lodge2 tools
Hertz2 tools
Kiwi.com2 tools
Mews2 tools
Omio2 tools
TheFork2 tools
Trainline2 tools
TUI2 tools
Gant Travel2 tools
Four Seasons1 tool
Questions about AI in Travel & Hospitality
What is the most used AI tool in Travel & Hospitality?
Arize AI. 4 of the 55 Travel & Hospitality companies on usedby use it (7%). Cognigy (4) and Cursor (4) come next. See who uses Arize AI.
Which Travel & Hospitality companies use the most AI tools?
On usedby: Airbnb (12 AI tools), Booking.com (12 AI tools), and SeatGeek (9 AI tools).
Which Customer Service Automation tool do Travel & Hospitality companies use?
Cognigy, used by 4 of the 55 Travel & Hospitality companies on usedby. Zendesk AI is next, with 3.
Which Recruiting & Talent Acquisition tool do Travel & Hospitality companies use?
hireEZ, used by 3 of the 55 Travel & Hospitality companies on usedby. Metaview is next, with 2.
How does usedby count AI use in Travel & Hospitality?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Travel & Hospitality companies on usedby, not the whole industry.