Skip to main content
usedby

Who uses Front?

Customer service platform combining team inboxes, workflows and AI assistance.

On usedby, 32 companies use Front, including MongoDB, Hootsuite, and Atlas Travel & Technology Group. 19 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. Every company links to the public page that names it.

23 public sources+1 in the last 30 days
See the 32 companiesComparefront.com
CompareVisit front.com
Customers

32 companies, each with its public proof

Strongest proof first. Open a company to see the page that names it, and when we captured it.

Companies that use Front, with proof level, first public proof and source
CompanyIndustryProofFirst public proofSource
MongoDBData & AnalyticsConfirmed—front.com
HootsuiteMarketing TechConfirmed—front.com
Atlas Travel & Technology Group—Confirmed—front.com
Branch—Confirmed—front.com
Echo Global LogisticsLogistics & Supply ChainConfirmed—front.com
Empower Work—Confirmed—front.com
Essentialist—Confirmed—front.com
Firewize—Confirmed—front.com
Flex-Tec—Confirmed—front.com
Global—Confirmed—front.com
GP Transco—Confirmed—front.com
Podium Education—Confirmed—front.com
Priority1—Confirmed—front.com
Reed & Mackay—Confirmed—front.com
Scratchpad—Confirmed—front.com
Spruce—Confirmed—front.com
Supacolor—Confirmed—front.com
TrustedHR & RecruitingConfirmed—front.com
Uber FreightLogistics & Supply ChainConfirmed—front.com
MotionArtificial IntelligenceDeclared—usemotion.com
OpenAIArtificial IntelligenceObserved—front.com
BCGManagement ConsultingObserved—front.com
StripeFintech & PaymentsObserved—front.com
Y CombinatorInvestment & VCObserved—front.com
CartaFintech & PaymentsObserved—front.com
Boundless—Observed—front.com
Culture AmpHR & RecruitingObserved—front.com
Gattinoni Business TravelTravel & HospitalityObserved—front.com
NavanTravel & HospitalityObserved—front.com
Stewart Travel Management—Observed—front.com
U-Haul—Observed—front.com
ZoomWorkplace SoftwareObserved—front.com
Showing 15 of 32.
Results

What customers say Front changed

Figures and quotes as Front and its customers published them, each tied to its source. We quote, we do not measure the result.

All 18 stories →
over 60%
Reduction in MongoDB's email volume
“No need to look for any other tool, Front checks every box.”
Karin RoettgeringDirector of Finance at MongoDB, MongoDB
Vendor case study · Read how MongoDB uses Front
100%
Customer satisfaction (CSAT)
“Front makes managing inbox zero possible. I’ve built a seamless workflow to handle recruiting, ops, billing, customers, and AP all in one place — it’s that well-built.”
Diane GarciaHead of Operations at Scratchpad, Scratchpad
Vendor case study · Read how Scratchpad uses Front
“When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front.”
Grant CrawfordChief Financial Officer at Priority1, Priority1
Vendor case study · Read how Priority1 uses Front
482%
Return on investment with Front
Branch
Read how Branch uses Front
23 percent
Support requests fixed without going on-site
Firewize
Read how Firewize uses Front
94%
trip conversion rate
Atlas Travel & Technology Group
Read how Atlas Travel & Technology Group uses Front
1.5 hours
Average response time during business hours
Global
Read how Global uses Front
10+ hours to 2
Average response time
Flex-Tec
Read how Flex-Tec uses Front
3,000
conversations resolved by Autopilot in under two
Podium Education
Read how Podium Education uses Front
80%
Share of freight that is contracted
GP Transco
Read how GP Transco uses Front
1,000 hours
hours saved across Front users within 15 months of deploying Front Connectors
Echo Global Logistics
Read how Echo Global Logistics uses Front
Read how Trusted uses FrontEach figure is the vendor’s or the customer’s claim, quoted with its label. Latest capture Nov 13, 2026.12 of Front’s 18 stories shown.
Where it’s used

Is Front used in companies like yours?

By industry

10 industries among 32 customers. Of the 10 with a known size, 70% have more than 1,000 employees.

Which Help desks tools companies use, by industry: Artificial Intelligence · Fintech & Payments · HR & Recruiting · Marketing Tech

Before you buy

What Front does, and what to check

What Front does

Customer service platform combining team inboxes, workflows and AI assistance.

Written by usedby from front.com.

Security

  • SOC 2 Type II
  • ISO 27001

Pricing and terms

Pricing
Starter: $25 /seat/mo; Professional: $65 /seat/mo; Enterprise: $105 /seat/mo
Data processing terms
A data processing agreement is available.
Free trial
Free trial or free plan available.

Integrations

  • Microsoft Teams
  • AMGiNE
  • Microsoft Dynamics 365
  • Superconductor
  • Gong
  • Shipit Software
  • Twitter (X)
  • Pipedrive
  • HubSpot
  • Alloy
  • Linear
  • Luciq

Read on front.com, checked Nov 13, 2026

Questions to ask in your demo

  1. Which of your customers look like us, by industry and size?
  2. What does a pilot cost, and what decides the move to a full contract?
  3. Where is our data stored, who can access it, and is it used to train models?
  4. How does Front work with the tools we already use?
Alternatives

Front alternatives, by public customers

Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.

All Front alternatives →
Help desks ranking →

Often used with Front

Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.

  • ClaudeAI assistants4 companies in common
  • CursorAI coding assistants & agents4 companies in common
  • BraintrustLLM observability & evals3 companies in common
  • DatadogDevOps, SRE & incidents3 companies in common
  • FigmaDesign & UI/UX3 companies in common
  • SlackWorkspaces & project management3 companies in common
FAQ

Questions about Front

Who uses Front?

32 companies use Front (19 confirmed, 1 declared, 12 observed), including MongoDB, Hootsuite, and Atlas Travel & Technology Group.

What results do companies report with Front?

Companies that use Front report these results in public case studies. Scratchpad: currently averages an impressive 40-minute response time (source: front.com, checked November 13, 2026). Branch was able to see a 482% return on investment (ROI) with Front (source: front.com, checked November 13, 2026). Firewize: We now fix 23 percent of our support requests without having to go on-site (source: front.com, checked November 13, 2026).

How much does Front cost?

Front lists these prices on its own website:

  • Starter: $25 per seat per month
  • Professional: $65 per seat per month
  • Enterprise: $105 per seat per month

Source: front.com, checked November 13, 2026.

Is Front SOC 2 and ISO 27001 certified?

Front states on its own website that it holds SOC 2 Type II and ISO 27001. Source: front.com, checked November 13, 2026.

Does Front offer a data processing agreement (DPA)?

Yes: Front states on its own website that a data processing agreement (DPA) is available to customers. Source: front.com, checked November 13, 2026.

Does Front integrate with Microsoft Teams, AMGiNE, and Microsoft Dynamics 365?

Front lists 12 integrations on its own website, including Microsoft Teams, AMGiNE, Microsoft Dynamics 365, Superconductor, Gong, and Shipit Software. Source: front.com, checked November 13, 2026.

Does Front have a free trial?

Front states on its own website that a free trial or a free plan is available. Source: front.com, checked November 13, 2026.

What are the alternatives to Front?

Ranked by public customers (every proof level counts, job posts included), the top Front alternatives are Intercom (130 customers, 3 shared), Featurebase (75 customers, 0 shared), Sierra (62 customers, 0 shared), and Cognigy (55 customers, 0 shared). See all Front alternatives.

How does usedby know who uses Front, and how current is it?

Each company here links to a public page that names it as a Front customer, and each line shows its proof level. A company that declared Front itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.

Sources

Where this data comes from

Three proof levels

Confirmed · 19Case study, named quote or press release.
Declared · 1The company told usedby itself that it uses Front, or lists it as a sub-processor on its own legal page.
Observed · 12Front shows the company on its own pages.

Main sources

How we check →

Cite this page

UsedBy.ai (2026). Who uses Front? 32 companies. Retrieved from https://www.usedby.ai/tools/front, latest check November 13, 2026.