The use case: how Echo Global Logistics deploys Front
Echo, a freight broker, uses Front as a collaborative email platform to replace personal Outlook setups and distribution lists. Front Connectors pull shipment data from its proprietary transportation management system into email conversations so teams do not need to switch between systems.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
Echo’s team spends nearly 30% of their time managing email — about as much as they spend working in their proprietary transportation management system (TMS).
Today, roughly 1,000 of Echo’s 3,500 employees use Front.
In the customer’s words
Bringing key shipment details directly into the inbox has made a measurable difference. Each interaction may save only seconds, but at our scale, those seconds add up to hundreds of productivity hours every month.Other AI tools used by Echo Global Logistics
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Explore Echo Global Logistics’s AI stack
Front users in Logistics & Supply Chain
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Aug 26, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 1,000 hoursChecked
Printed word for word on the page, near the name of Echo Global Logistics.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Echo Global Logistics.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Echo Global Logistics uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within 15 months of deploying Front Connectors, Echo tracked nearly 1,000 hours saved across Front users. As adoption continues to expand, those savings grow month over month.