The use case: how Empower Work deploys Front
Empower Work uses Front as its central workspace for SMS and web chat conversations with people seeking career help. Supervisors assign conversations to volunteer counselors through shared inboxes, and the team coordinates with internal comments, rules, templates, and custom AI agents for summaries, resources, and next steps.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
The average conversation length has grown from about 48 minutes in earlier measurements to roughly 75 minutes.
In the customer’s words
Front is central to our operation. It’s our operating system for communicating with our help seekers.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
EssentialistConfirmed
FirewizeConfirmed
Flex-TecConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Oct 21, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 16.5 timesChecked
Printed word for word on the page, near the name of Empower Work.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Empower Work.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Empower Work uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Empower Work’s conversation volume has grown from about 2 to 33 conversations per day, reaching roughly 16.5 times its original volume.