The use case: how Global deploys Front
Global's seven operations teams use Front shared inboxes as the central hub for customer and internal communication on media campaign bookings. They rely on automated routing, tagging, internal collaboration, reporting and AI sentiment tagging to manage email volume and service levels.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
“That one change alone saved our managers around 20% of their time,” Amélie says.
In Global's most recent key customer survey, service scores increased from 3.8 to 4.1 in a single year, an uplift of nearly 8%.
“Overall, we’ve built around 70 active rules, all designed to create efficiency, reduce errors, and maintain high service standards,” says Amélie
In the customer’s words
Front has been one of the most transformative operational shifts we’ve ever delivered.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Jan 7, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 1.5 hoursChecked
Printed word for word on the page, near the name of Global.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Global.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Global uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since adopting Front, Global's Operations team averages a response time of one hour and 30 minutes during business hours. That improvement is reflected directly in customer feedback.