The use case: how Flex-Tec deploys Front
Flex-Tec uses Front as a shared workspace to consolidate customer email and communication that was previously spread across Outlook, Teams, WhatsApp and personal notes. Shared inboxes let teams assign message owners in real time, see context in the thread, and track response performance across facilities.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
Flex-Tec estimates internal follow-up traffic dropped by more than 40%, even before full company-wide adoption.
In the customer’s words
Before Front, we reacted. Now we manage customer communication intentionally.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Mar 5, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 10+ hours to 2Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Flex-Tec.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Flex-Tec uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Before Front, average response times hovered around 10 hours — and sometimes stretched longer depending on volume and coverage. Today, Flex-Tec averages closer to two hours.