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What martech companies use for Help desks

Each line links its public proof and the date usedby last checked it.

22

Marketing Tech companies use Help desks tools

12 confirmed 1 declared 9 observed

The most used: Intercom (6), Featurebase (6), and Help Scout (3).Data as of Nov 13, 2026

Ranking

Tools ranked by the Marketing Tech companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 15 of 22.

  • YextConfirmed1,001–5,000 employeesChecked Nov 13, 2026
  • Sprout SocialDeclared1,001–5,000 employeesChecked Oct 25, 2026
  • WriterConfirmed201–1,000 employeesChecked Nov 11, 2026

Strongest proof

Confirmed or declared: 13 of 22. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Intercom6 companies · Checked Nov 11, 20266
    3 confirmed 1 declared 2 observed

    Intercom profile

  2. 2Featurebase6 companies · Checked Nov 13, 20266
    2 confirmed 4 observed

    Featurebase profile

  3. 3Help Scout3 companies · Checked Nov 13, 20263
    1 confirmed 2 observed

    Help Scout profile

  4. 4DevRev2 companies · Checked Nov 9, 20262
    2 confirmed 0 observed

    DevRev profile

  5. 5Pylon2 companies · Checked Nov 11, 20262
    2 confirmed 0 observed

    Pylon profile

  6. 6Front1 company · Checked Nov 13, 20261
    1 confirmed 0 observed

    Front profile

  7. 7Hiver1 company · Checked Oct 3, 20261
    1 confirmed 0 observed

    Hiver profile

  8. 8Thena1 company · Checked Nov 13, 20261
    0 confirmed 1 observed

    Thena profile

How usedby counts

12 confirmed 1 declared 9 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of November 13, 2026.

Questions

Which Help desks tools do Marketing Tech companies use most?

Intercom leads: 6 of the 22 Marketing Tech companies on usedby that use Help desks tools use it. Next: Featurebase (6), Help Scout (3), DevRev (2), and Pylon (2). See Intercom.

How many Marketing Tech companies use Help desks tools?

22 Marketing Tech companies on usedby use at least one of 8 Help desks tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 22 companies, each counted at its strongest proof: 12 confirmed, 1 declared, 9 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Marketing Tech company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.