Skip to main content
usedby
Help Scout
Help desks

Who uses Help Scout?

Customer support platform with a shared inbox and AI assistance.

On usedby, 43 companies use Help Scout, including Brain.fm, EasyBroker, and eCatholic. 13 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. Every company links to the public page that names it.

17 public sources+1 in the last 30 days
See the 43 companiesComparehelpscout.com
CompareVisit helpscout.com
Customers

43 companies, each with its public proof

Strongest proof first. Open a company to see the page that names it, and when we captured it.

Companies that use Help Scout, with proof level, first public proof and source
CompanyIndustryProofFirst public proofSource
Brain.fm—Confirmed—articles.helpscout.com
EasyBroker—Confirmed—articles.helpscout.com
eCatholic—Confirmed—helpscout.com
EmailOctopusMarketing TechConfirmed—articles.helpscout.com
Freightzy—Confirmed—articles.helpscout.com
Mabel's Labels—Confirmed—articles.helpscout.com
Merki Market—Confirmed—articles.helpscout.com
MixmaxSales Tech & CRMConfirmed—articles.helpscout.com
OnePageCRMSales Tech & CRMConfirmed—articles.helpscout.com
SchoolsPLP—Confirmed—articles.helpscout.com
Switcher—Confirmed—articles.helpscout.com
TeamSnap—Confirmed—articles.helpscout.com
Threadless—Confirmed—articles.helpscout.com
DocsBotArtificial IntelligenceDeclared—docsbot.ai
GoDaddyDevTools & InfrastructureObserved—helpscout.com
BufferMarketing TechObserved—helpscout.com
DigitalOceanDevTools & InfrastructureObserved—helpscout.com
GustoHR & RecruitingObserved—helpscout.com
The New YorkerMedia & PublishingObserved—helpscout.com
VimeoStreaming & ContentObserved—helpscout.com
ZomatoRestaurants & Food ServicesObserved—helpscout.com
AngelListInvestment & VCObserved—helpscout.com
BetterHelpHealthTech & Digital HealthObserved—helpscout.com
Hinge HealthHealthTech & Digital HealthObserved—helpscout.com
Bloom Growth—Observed—helpscout.com
Boston UniversitySchools & UniversitiesObserved—helpscout.com
CityMDHospitals & Care ProvidersObserved—helpscout.com
ClockwiseArtificial IntelligenceObserved—helpscout.com
Curative—Observed—helpscout.com
GEODIS AmericasLogistics & Supply ChainObserved—helpscout.com
Honey—Observed—helpscout.com
King Arthur Flour—Observed—helpscout.com
LitmusMarketing TechObserved—helpscout.com
Memo BankBanking & MortgagesObserved—helpscout.com
Privy—Observed—helpscout.com
SpindriftConsumer GoodsObserved—helpscout.com
Systeme.io—Observed—helpscout.com
TrakstarHR & RecruitingObserved—helpscout.com
Tuft & NeedleE-commerce & D2CObserved—helpscout.com
Ugmonk—Observed—helpscout.com
University of South CarolinaSchools & UniversitiesObserved—helpscout.com
WordPress.comDevTools & InfrastructureObserved—helpscout.com
Efficient appIT Services & System IntegrationObserved—helpscout.com
Showing 15 of 43.
Results

What customers say Help Scout changed

Figures and quotes as Help Scout and its customers published them, each tied to its source. We quote, we do not measure the result.

All 12 stories →
“Anyone who opens the conversation can see our notes, what we’ve already tried, and what we think might be going on”
Kim SchnepperSenior Training and Support Lead, SchoolsPLP
Vendor case study · Read how SchoolsPLP uses Help Scout
87%
Reduction in average email response time
“With Help Scout, we can clearly see which customers are still waiting for a reply,” says Gabriel Silva, customer service manager at Merki Market. “This reduces the risk of conversations being overlooked and allows us to prioritize our daily workload much more effectively.”
Gabriel Silvacustomer service manager, Merki Market
Vendor case study · Read how Merki Market uses Help Scout
50%
share of support volume handled by AI Answers
“To stick to this kind of metric, we absolutely need AI. It's 100% impossible if AI is gone tomorrow.”
Magdalenacustomer support manager, EmailOctopus
Vendor case study · Read how EmailOctopus uses Help Scout
63%
AI Answers all-time resolution rate
EasyBroker
Read how EasyBroker uses Help Scout
122%
Increase in FAQ visits
Mabel's Labels
Read how Mabel's Labels uses Help Scout
30%
Reduction in manual support volume (up to) from the knowledge base
Switcher
Read how Switcher uses Help Scout
50%
Reduction in workload
OnePageCRM
Read how OnePageCRM uses Help Scout
Each figure is the vendor’s or the customer’s claim, quoted with its label. Latest capture Nov 13, 2026.
Where it’s used

Is Help Scout used in companies like yours?

By industry

17 industries among 43 customers. Of the 15 with a known size, 53% have more than 1,000 employees.

By industry and company size
Customers of Help Scout by industry and company size
IndustryCustomers≤ 200201–1,000> 1,000Unknown
DevTools & Infrastructure30021
Marketing Tech31002

Employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small.

Which Help desks tools companies use, by industry: DevTools & Infrastructure · Marketing Tech · Artificial Intelligence · HR & Recruiting · Sales Tech & CRM · E-commerce & D2C

Before you buy

What Help Scout does, and what to check

What Help Scout does

Customer support platform with a shared inbox and AI assistance.

Written by usedby from helpscout.com.

Pricing and terms

Pricing
Free: contact sales; Standard: $25 per user/mo; Plus: $45 per user/mo; Pro: $75 per user/mo
Data processing terms
A data processing agreement is available.
Free trial
Free trial or free plan available.

Integrations

  • Aircall
  • HubSpot
  • Shopify
  • Slack
  • Zapier
  • Salesforce
  • Jira
  • Linear
  • Mailchimp
  • Stripe
  • WhatsApp
  • GitHub

Read on helpscout.com, checked Nov 13, 2026

Questions to ask in your demo

  1. Which of your customers look like us, by industry and size?
  2. What does a pilot cost, and what decides the move to a full contract?
  3. Where is our data stored, who can access it, and is it used to train models?
  4. How does Help Scout work with the tools we already use?
Alternatives

Help Scout alternatives, by public customers

Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.

All Help Scout alternatives →
Help desks ranking →

Often used with Help Scout

Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.

  • NotionWorkspaces & project management3 companies in common
FAQ

Questions about Help Scout

Who uses Help Scout?

43 companies use Help Scout (13 confirmed, 1 declared, 29 observed), including Brain.fm, EasyBroker, and eCatholic.

What results do companies report with Help Scout?

Companies that use Help Scout report these results in public case studies. Merki Market: cut its average email response time by 87%, from around 24 hours to less than three business hours (source: articles.helpscout.com, checked November 13, 2026). EasyBroker: that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year (source: articles.helpscout.com, checked November 13, 2026). AI Answers handles 50% of EmailOctopus’s support volume (source: articles.helpscout.com, checked November 13, 2026).

How much does Help Scout cost?

Help Scout lists these prices on its own website:

  • Free: price on request
  • Standard: $25 per user per month
  • Plus: $45 per user per month
  • Pro: $75 per user per month

Source: helpscout.com, checked November 13, 2026.

Does Help Scout offer a data processing agreement (DPA)?

Yes: Help Scout states on its own website that a data processing agreement (DPA) is available to customers. Source: helpscout.com, checked November 13, 2026.

Does Help Scout integrate with Aircall, HubSpot, and Shopify?

Help Scout lists 12 integrations on its own website, including Aircall, HubSpot, Shopify, Slack, Zapier, and Salesforce. Source: helpscout.com, checked November 13, 2026.

Does Help Scout have a free trial?

Help Scout states on its own website that a free trial or a free plan is available. Source: helpscout.com, checked November 13, 2026.

Which industries use Help Scout?

The industries with the most Help Scout customers are DevTools & Infrastructure (3) and Marketing Tech (3).

What are the alternatives to Help Scout?

Ranked by public customers (every proof level counts, job posts included), the top Help Scout alternatives are Intercom (130 customers, 0 shared), Featurebase (75 customers, 0 shared), Sierra (62 customers, 0 shared), and Cognigy (55 customers, 0 shared). See all Help Scout alternatives.

How does usedby know who uses Help Scout, and how current is it?

Each company here links to a public page that names it as a Help Scout customer, and each line shows its proof level. A company that declared Help Scout itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.

Sources

Where this data comes from

Three proof levels

Confirmed · 13Case study, named quote or press release.
Declared · 1The company told usedby itself that it uses Help Scout, or lists it as a sub-processor on its own legal page.
Observed · 29Help Scout shows the company on its own pages.

Main sources

How we check →

Cite this page

UsedBy.ai (2026). Who uses Help Scout? 43 companies. Retrieved from https://www.usedby.ai/tools/help-scout, latest check November 13, 2026.