The use case: how eCatholic deploys Help Scout
eCatholic, which builds websites, giving, communications and live streaming software for churches, schools and ministries, uses Help Scout's AI agent Scout inside Beacon to answer routine customer questions in-app and hand off to humans when needed. This extends support beyond business hours and frees its lean support team for high-value interactions.
More reported results
Figures published in Help Scout’s case study. They are not independently measured by usedby.
What began with 36 conversations handled in the first week has now grown to nearly 300 per week by August.
Their deflection rate, which Luke once hoped might reach 10%, has consistently climbed past that mark, peaking at 15.46% in August 2025, their highest yet.
In the customer’s words
It helped us ease into a new hire, and re-think how quickly we need to grow.Other companies using Help Scout
Customers across industries, with public evidence.
Brain.fmConfirmed
EasyBrokerConfirmed
EmailOctopusConfirmed
FreightzyConfirmed
Mabel's LabelsConfirmed
Merki MarketConfirmedGo straight to the source
Based on Help Scout’s published case study. We check the public evidence; the results are reported by the vendor.
helpscout.com- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 15.46%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of eCatholic.
- eCatholic uses Help ScoutChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since starting to use Scout in early 2025, eCatholic has seen a measurable impact. What began with 36 conversations handled in the first week has now grown to nearly 300 per week by August.