The use case: how EasyBroker deploys Help Scout
EasyBroker, a real estate CRM in Mexico, uses Help Scout's shared inbox, AI Answers and knowledge base to support its customers with a small customer success team. It also uses Beacon Messages to announce product updates in-app, and Tags to share customer feedback with product and marketing.
More reported results
Figures published in Help Scout’s case study. They are not independently measured by usedby.
Since introducing it in August 2025, AI Answers has handled roughly half of EasyBroker’s support volume, with a 63% all-time resolution rate.
For a platform used by more than 35,000 real estate professionals, EasyBroker runs a remarkably lean operation: 14 people across the company, with five dedicated to customer success.
Other companies using Help Scout
Customers across industries, with public evidence.
Brain.fmConfirmed
EmailOctopusConfirmed
FreightzyConfirmed
Mabel's LabelsConfirmed
Merki MarketConfirmed
MixmaxConfirmedGo straight to the source
Based on Help Scout’s published case study. We check the public evidence; the results are reported by the vendor.
articles.helpscout.com- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: $102,000 USDChecked
Printed word for word on the page, near the name of EasyBroker.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of EasyBroker.
- EasyBroker uses Help ScoutChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since introducing it in August 2025, AI Answers has handled roughly half of EasyBroker’s support volume, with a 63% all-time resolution rate. Vicky estimates that handling the same volume with people would require at least two additional junior customer success hires.