Help Scout vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Help Scout and 50 use Talkdesk. 2 companies use both, including Tuft & Needle and Gusto. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Nov 13, 2026: 93 of 93 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Help Scout, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
41
listed for Help Scout only
2
companies use both
1 of them is listed through a job post on one side, the weakest proof.
48
listed for Talkdesk only
On usedby, 41 companies are listed for Help Scout only, 48 are listed for Talkdesk only and 2 use both, 1 of them through a job post on one side, out of the 91 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Talkdesk |
|---|---|
 Tuft & Needle | — |
 Gustojob post for Talkdesk | Job post, Dec 2025 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Help Scout, 3 of 6; Talkdesk, 2 of 6. Missing facts remain unverified, not absent features.
Help Scout
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Nov 11, 2026
after-call work that once took 20 minutes or more now averages approximately 90 seconds
Memorial Healthcare System
Vendor case study, talkdesk.com, captured Nov 11, 2026
Evidence for your decision: Talkdesk
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Free trial or free plan: YesSourced observation
Plan: Unknown
Includes 25 licenses and $100 in free credit, for businesses under 50 employees. Get started in minutes. No commitment or contract required.
Integration: SalesforceSourced observation
Plan: Unknown
Conditions: Documentary statement only; named account permissions and regional eligibility unknown.
Product: Talkdesk
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
Talkdesk for Salesforce Integration Talkdesk Zendesk Connector
Questions about Help Scout and Talkdesk
Which is used more, Help Scout or Talkdesk?
Talkdesk has more customers on usedby: 50 against 43 for Help Scout.
Do companies use both Help Scout and Talkdesk?
Yes. 2 companies use both on usedby, including Tuft & Needle and Gusto.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
Who uses Talkdesk?
50 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.