Who uses Talkdesk?
Cloud contact center platform that combines human agents with AI agents for customer service talkdesk.com
47
companies use Talkdesk
47 companies use Talkdesk. 15% are in Banking & Mortgages. Confirmed or observed customers include Hyundai, United Rentals, and AppFolio. 31 of them are confirmed by a published case study, quote or press release.Latest check Oct 6, 2026: 45 of 47 companies checked, from 13 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 31 confirmed, 15 observed, 1 signal
- Top industry
- Banking & Mortgages, 15% of customers
- Most similar
- Intercom, 1 shared customer
- Website
- talkdesk.com
What Talkdesk does
Talkdesk is a cloud contact center platform (CCaaS) that pairs human agents with AI agents. Companies build and deploy AI agents for specific tasks, including voice agents that handle requests such as order tracking or appointment changes. Talkdesk also offers pre-trained agents for specific industries and regulatory environments.
Written by usedby from talkdesk.com.
Main features
Common uses
47 companies use Talkdesk
Every company below links to the public page that shows it uses Talkdesk. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | First public proof | Proof |
|---|---|---|---|
 Hyundai | Automotive Manufacturing | — | |
 Gusto | HR & Recruiting | Job post, Dec 2025 | |
 United Rentals | Construction | — | |
 AppFolio | PropTech & Management | — | |
 Mango | Fashion & Apparel | — | |
 Alarm.com | — | — | |
 AlgaeCal | — | — | |
 BankUnited | Banking & Mortgages | — | |
 Canon Europe | — | — | |
 Carey International | Mobility & Ride-hailing | — |
Is Talkdesk right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 94 Banking & Mortgages companies on usedby, 7 are listed as Talkdesk customers. 8 use only another Customer Service Automation tool.
- Talkdesk only, 7%
- Talkdesk and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 9%
- No Customer Service Automation tool we can see, 84%
These are companies usedby tracks because a public page names them, often Talkdesk's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Talkdesk and its customers. Each one links to its dated source. We quote, we do not score.
3%Share of calls handled by AI agents
novobancoVendor case studyCaptured Oct 4, 2026
40%reduction in operating costs
Metro FinanceVendor case studyCaptured Oct 4, 2026
25%Increase in customer satisfaction
FarfetchVendor case studyCaptured Oct 4, 2026
Read the story
PatagoniaVendor case studyCaptured Oct 4, 2026Read the story
Canon EuropeVendor case studyCaptured Oct 4, 2026
Read the story
WaFd BankVendor case studyCaptured Oct 4, 2026Given our membership base, any global crisis impacts our members. With Talkdesk Interaction & Quality Analytics, the moment something happens, we can quickly gather insights into what members are saying and what their needs will be—allowing us to act proactively on their concerns.Talkdesk makes it easier for customers because we are providing a better service than before. Overall, we are very satisfied globally with the implementation.Before you buy Talkdesk
What Talkdesk publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | talkdesk.com, checked Oct 4, 2026 |
|---|---|---|
| Free trial | Free trial or free plan available. | talkdesk.com, checked Oct 4, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Talkdesk work with the tools we already use?
Talkdesk alternatives
Tools compared with Talkdesk most often, with the customers they share.
| Tool | Customers | Shared with Talkdesk | Compare |
|---|---|---|---|
 Intercom112 customers, 1 shared | 112 | 1 | Talkdesk vs Intercom |
 Cognigy57 customers, 0 shared | 57 | 0 | Talkdesk vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Talkdesk vs Sierra |
 CallMiner39 customers, 2 shared | 39 | 2 | Talkdesk vs CallMiner |
 Sanas48 customers, 0 shared | 48 | 0 | Talkdesk vs Sanas |
Questions about Talkdesk
Who uses Talkdesk?
47 companies use Talkdesk, including Hyundai, United Rentals, and AppFolio.
Which industries use Talkdesk?
The industries with the most Talkdesk customers are Banking & Mortgages (7), Fashion & Apparel (3), and HR & Recruiting (2).
What are the alternatives to Talkdesk?
The tools compared with Talkdesk most often are Intercom (112 customers, 1 shared), Cognigy (57 customers, 0 shared), Sierra (50 customers, 0 shared), and CallMiner (39 customers, 2 shared). See all Talkdesk alternatives.
How does usedby know who uses Talkdesk?
Each company is linked to a public page that names it: Talkdesk's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (31): a case study, a named quote or a press release. Observed (15): Talkdesk shows the company on its own pages, for example a logo wall. Signal (1): a job post shows the company’s employees use Talkdesk, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 6, 2026, and 45 of 47 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.