4
AI tools in use at AppFolio
AppFolio uses 4 AI tools: Intercom and Talkdesk (Customer Service Automation), Shortwave (AI Email Clients), and LangSmith (LLM Ops & Frameworks). 1 is confirmed by a published story, quote or press release; 3 are listed on the vendor's own pages.Latest check Oct 8, 2026: 3 of 4 tools checked, from 4 public sources.
- Industry
- PropTech & Management
- Website
- appfolio.com
- AI tools in use
- 4Median for the 18 PropTech & Management companies on usedby: 1
- Latest check
- October 8, 20263 of 4 tools checked so far
Every AI tool at AppFolio
4 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Shortwave | AI Email Clients | — | shortwave.com | |
 Intercom | Customer Service Automation | On or before Oct 2024 | intercom.com | |
 LangSmith | LLM Ops & Frameworks | — | langchain.com | |
 Talkdesk | Customer Service Automation | — | talkdesk.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
AppFolio compared to other PropTech & Management companies
AppFolio uses 4 AI tools. The median among the 18 PropTech & Management companies on usedby is 1. 15 of its 17 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
18 PropTech & Management companies on usedby, by number of AI tools
- 11 companies with 1 tool
- 2 companies with 2 tools
- 2 companies with 3 tools
- 1 company with 4 tools
- 1 company with 5 tools
- 0 companies with 6 tools
- 0 companies with 7 tools
- 1 company with 8 tools or more
What its peers use that AppFolio does not
Questions about AI at AppFolio
What AI tools does AppFolio use?
AppFolio uses 4 AI tools: Shortwave, Intercom, LangSmith, and Talkdesk. 1 is confirmed by a published story, quote or press release, and 3 are listed on the vendor's own pages.
Does AppFolio use ChatGPT?
usedby has not found a public page showing that AppFolio uses ChatGPT. ChatGPT is the most used AI tool among the 18 PropTech & Management companies on usedby: 2 of them use it. See who uses ChatGPT.
How does AppFolio compare to other PropTech & Management companies?
AppFolio uses 4 AI tools. The median among the 18 PropTech & Management companies on usedby is 1, and 15 of its 17 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools AppFolio uses?
Each tool is linked to a public page that names AppFolio: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find AppFolio, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.