112
companies use Intercom
112 companies use Intercom. 4% are in Artificial Intelligence. Confirmed or observed customers include Amazon, Atlassian, and Anthropic. 78 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 112 of 112 companies checked, from 14 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 78 confirmed, 32 observed, 2 signals
- Top industry
- Artificial Intelligence, 4% of customers
- Security
- SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001Source: intercom.com, checked Oct 6, 2026
- Data residency
- US, EU, AUSource: intercom.com, checked Oct 6, 2026
- Most similar
- Sanas, 1 shared customer
- Website
- intercom.com
What Intercom does
Intercom is an AI-first customer service platform that combines AI chatbot, help desk, and proactive support. Its AI agent Fin can resolve up to 50% of support queries instantly.
Written by usedby from intercom.com.
Main features
Common uses
112 companies use Intercom
Every company below links to the public page that shows it uses Intercom. Open a row to see the dated capture.
| Company | Industry | First public proof | Proof |
|---|---|---|---|
 Amazon | E-commerce & D2C | On or before Nov 2024 | |
 Atlassian | DevTools & Infrastructure | On or before Jan 2022 | |
 Anthropic | Artificial Intelligence | On or before Jan 2025 | |
 Autodesk | DevTools & Infrastructure | On or before Apr 2026 | |
 Doordash | Logistics & Supply Chain | On or before Apr 2026 | |
 Intercom | Sales Tech & CRM | On or before Dec 2022 | |
| E-commerce & D2C | On or before Oct 2024 | ||
 Vanta | Cybersecurity | On or before Aug 2025 | |
 monday.com | HR & Recruiting | On or before Nov 2024 | |
 perplexity | Artificial Intelligence | On or before Apr 2026 |
Is Intercom right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 117 Artificial Intelligence companies on usedby, 5 are listed as Intercom customers. 13 use only another Customer Service Automation tool.
- Intercom only, 3%
- Intercom and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 11%
- No Customer Service Automation tool we can see, 85%
These are companies usedby tracks because a public page names them, often Intercom's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Intercom and its customers. Each one links to its dated source. We quote, we do not score.
< 1 minutefirst-response time
IntercomVendor case studyCaptured Oct 5, 2026
< 1 minfirst-response time
Living SpacesVendor case studyCaptured Oct 5, 2026
87.5%reduction in first-response time
Frame.ioVendor case studyCaptured Oct 5, 2026< 3 minsfirst-response time
AtlassianVendor case studyCaptured Oct 5, 2026
7 minutesmedian time to close a ticket, down from two hours
MebitVendor case studyCaptured Oct 5, 2026
30%reduction in operating costs
SmartlyVendor case studyCaptured Oct 5, 2026If we were to try and build our own in-platform tools to do the jobs of Intercom’s features like Product Tours, Banners, and Tooltips, it would cost us a ton of time and money and severely impact our product roadmap.Without a doubt, Intercom has helped us massively as we’ve scaled.Before you buy Intercom
What Intercom publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 | intercom.com, checked Oct 6, 2026 |
|---|---|---|
| Data residency | US, EU, AU | intercom.com, checked Oct 6, 2026 |
| Data processing terms | A data processing agreement is available. | intercom.com, checked Oct 6, 2026 |
| Free trial | Free trial or free plan available. | intercom.com, checked Oct 6, 2026 |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe | intercom.com, checked Oct 6, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Intercom work with the tools we already use?
Intercom alternatives
Tools compared with Intercom most often, with the customers they share.
| Tool | Customers | Shared with Intercom | Compare |
|---|---|---|---|
 Sanas48 customers, 1 shared | 48 | 1 | Intercom vs Sanas |
 Talkdesk47 customers, 1 shared | 47 | 1 | Intercom vs Talkdesk |
 Cognigy57 customers, 0 shared | 57 | 0 | Intercom vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Intercom vs Sierra |
 Assembled39 customers, 2 shared | 39 | 2 | Intercom vs Assembled |
Questions about Intercom
Who uses Intercom?
112 companies use Intercom, including Amazon, Atlassian, and Anthropic.
Which industries use Intercom?
The industries with the most Intercom customers are Artificial Intelligence (5), Sales Tech & CRM (5), and Data & Analytics (3).
What are the alternatives to Intercom?
The tools compared with Intercom most often are Sanas (48 customers, 1 shared), Talkdesk (47 customers, 1 shared), Cognigy (57 customers, 0 shared), and Sierra (50 customers, 0 shared). See all Intercom alternatives.
How does usedby know who uses Intercom?
Each company is linked to a public page that names it: Intercom's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (78): a case study, a named quote or a press release. Observed (32): Intercom shows the company on its own pages, for example a logo wall. Signal (2): a job post shows the company’s employees use Intercom, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 112 of 112 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
