Who uses Pylon?
Agentic support platform for B2B companies across Slack, Teams, email, chat and tickets. usepylon.com
35
companies use Pylon
35 companies use Pylon. 20% are in DevTools & Infrastructure. Confirmed or observed customers include Airtable, Retool, and Amplitude. 25 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 35 of 35 companies checked, from 20 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 25 confirmed, 10 observed
- Top industry
- DevTools & Infrastructure, 20% of customers
- Most similar
- Intercom, 2 shared customers
- Website
- usepylon.com
What Pylon does
Pylon is a B2B customer support platform where AI agents and human teams work together on customer issues. It combines ticketing, knowledge base, analytics and surveys with agents that resolve issues, investigate accounts, run event-triggered skills and act from Slack. It pulls account context from conversations, CRM, product usage and logs, and is used by more than 1,500 B2B companies.
Written by usedby from usepylon.com.
Main features
Common uses
Works with
35 companies use Pylon
Every company below links to the public page that shows it uses Pylon. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Airtable | DevTools & Infrastructure | |
 Retool | DevTools & Infrastructure | |
 Amplitude | Data & Analytics | |
 Ada | — | |
| Artificial Intelligence | ||
 Builder.io | — | |
 Coalesce | — | |
 CodeRabbit | DevTools & Infrastructure | |
 Cognition | — | |
 DataGrail | — |
Is Pylon right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 126 DevTools & Infrastructure companies on usedby, 7 are listed as Pylon customers. 17 use only another Customer Service Automation tool.
- Pylon only, 4%
- Pylon and another tool in Customer Service Automation, 2%
- Another tool in Customer Service Automation only, 13%
- No Customer Service Automation tool we can see, 81%
These are companies usedby tracks because a public page names them, often Pylon's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Pylon and its customers. Each one links to its dated source. We quote, we do not score.
2 weeksMigration time from Zendesk to Pylon
AdaVendor case studyCaptured Oct 8, 2026~40%Reduction in time spent preparing for customer
CoalesceVendor case studyCaptured Oct 8, 202699%faster resolution time despite 10x ticket volume
CodeRabbitVendor case studyCaptured Oct 8, 20266data sources consolidated into single customer
DataGrailVendor case studyCaptured Oct 8, 2026
~20 hours per weekTime saved across teams on context switching and manual research
FinchVendor case studyCaptured Oct 8, 2026
75%increase in rate of customers self-serving into
HightouchVendor case studyCaptured Oct 8, 2026
90%Share of customers who prefer to receive support
Material SecurityVendor case studyCaptured Oct 8, 2026
2 weeksMigration time from Zendesk to Pylon
ReploVendor case studyCaptured Oct 8, 2026
80%L1 tickets automated or deflected by AI
Retell AIVendor case studyCaptured Oct 8, 2026
Read the story
HockeyStackVendor case studyCaptured Oct 8, 2026
Read the story
LightdashVendor case studyCaptured Oct 8, 2026
Read the story
OneSchemaVendor case studyCaptured Oct 8, 2026Pylon gave us the flexibility, ease of use, and enterprise-level reporting we were looking for. The migration was seamless and made it clear we had the right partner.Initially, a replatforming wasn't our goal, but from the very first discovery call, Pylon demonstrated a clear advantage in addressing the areas we wanted to strengthen, namely, AI agent and AI copilot capabilities.Before you buy Pylon
What Pylon publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | usepylon.com, checked Oct 8, 2026 |
|---|---|---|
| Integrations | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty | usepylon.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Pylon work with the tools we already use?
Pylon alternatives
Tools compared with Pylon most often, with the customers they share.
| Tool | Customers | Shared with Pylon | Compare |
|---|---|---|---|
 Intercom112 customers, 2 shared | 112 | 2 | Pylon vs Intercom |
 Sierra50 customers, 1 shared | 50 | 1 | Pylon vs Sierra |
 Cognigy57 customers, 0 shared | 57 | 0 | Pylon vs Cognigy |
 Sanas48 customers, 0 shared | 48 | 0 | Pylon vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Pylon vs Talkdesk |
Questions about Pylon
Who uses Pylon?
35 companies use Pylon, including Airtable, Retool, and Amplitude.
Which industries use Pylon?
The industries with the most Pylon customers are DevTools & Infrastructure (7), Artificial Intelligence (6), and Marketing Tech (3).
What are the alternatives to Pylon?
The tools compared with Pylon most often are Intercom (112 customers, 2 shared), Sierra (50 customers, 1 shared), Cognigy (57 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Pylon alternatives.
How does usedby know who uses Pylon?
Each company is linked to a public page that names it: Pylon's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (25): a case study, a named quote or a press release. Observed (10): Pylon shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Pylon, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 35 of 35 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Pylon started on October 8, 2026. New customers appear after two complete checks of its pages.