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How Replo uses Pylon

2 weeks

Migration time from Zendesk to Pylon

As published on usepylon.com. Captured by usedby on Oct 8, 2026.

What happened

Replo, a B2B software company that handles about 800 support requests per month, moved its customer support from Zendesk to Pylon. It uses Pylon for ticketing with automated status changes, native Slack support, and customizable workflow triggers.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Replo, not ours.

  • 5/5“High CSAT scores, with a median score of 5/5”
  • 2 weeks“The migration process took around 2 weeks.”

Reduced manual errors and improved SLA adherence due to automated status changes

From the page. usepylon.com, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 2 weeksCheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Replo.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Replo uses PylonCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

2 weeks“Ada completed their migration in 2 weeks with zero disruption”Ada uses Pylon. Another customer of Pylon50 minutes to under 3.5 minutes“First response times have improved from 50 minutes to under 3.5 minutes for support issues”Coalesce uses Pylon. Another customer of Pylon99%“Ticket volume scaled 10x with 99% faster resolution time”CodeRabbit uses Pylon. Another customer of Pylon