The use case: how The Bradery deploys Yuma
The Bradery, a Paris private-sales site, uses Yuma's Support AI agents on chat, email, social channels, WhatsApp and the help center. The agents work inside Shopify and carrier data to handle tracking, order changes, returns, defective products and pre-sale questions, and hand over to a human when needed.
More reported results
Figures published in Yuma’s case study. They are not independently measured by usedby.
Yuma replies on 90% of conversations.
In the customer’s words
Yuma has demonstrated that AI can successfully maintain speed, accuracy, and consistently high-quality customer experience.Yuma users in E-commerce & D2C
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Yuma’s published case study. We check the public evidence; the results are reported by the vendor.
yuma.ai- Source published
- Oct 2, 2026
- Last checked
- Oct 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of The Bradery.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- The Bradery uses YumaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Half of all conversations are resolved from start to finish by Yuma, with no human involvement.