Who uses Yuma?
AI agents for e-commerce support, sales, social and chat, built on existing help desks yuma.ai
22
companies use Yuma
22 companies use Yuma. 9% are in Beauty & Cosmetics. Confirmed or observed customers include YouTube, Linkedin, and X. 14 of them are confirmed by a published case study, quote or press release.Latest check Oct 5, 2026: 19 of 22 companies checked, from 13 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 14 confirmed, 8 observed
- Top industry
- Beauty & Cosmetics, 9% of customers
- Security
- SOC 2 Type IISource: yuma.ai, checked Oct 7, 2026
- Pricing
- Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yrSource: yuma.ai, checked Oct 7, 2026
- Most similar
- Cognigy, 2 shared customers
- Website
- yuma.ai
What Yuma does
Yuma AI provides AI agents for e-commerce brands. They resolve support requests such as order status, returns, refunds and exchanges, answer pre-purchase questions, reply to social media messages and comments, and run live chat. Yuma works inside help desks such as Gorgias, Zendesk and Kustomer, with stores on Shopify, WooCommerce or Magento.
Written by usedby from yuma.ai.
Main features
Common uses
22 companies use Yuma
Every company below links to the public page that shows it uses Yuma. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 YouTube | Streaming & Content | |
 Linkedin | HR & Recruiting | |
 X | Telecommunications | |
 Cabaia | — | |
 Clove | — | |
 EvryJewels | — | |
 Glossier | Beauty & Cosmetics | |
 Javvy Coffee | — | |
 MFI Medical | — | |
 My Variations | — |
Is Yuma right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 19 Beauty & Cosmetics companies on usedby, 2 are listed as Yuma customers. 1 uses only another Customer Service Automation tool.
- Yuma only, 11%
- Yuma and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 5%
- No Customer Service Automation tool we can see, 84%
These are companies usedby tracks because a public page names them, often Yuma's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Yuma and its customers. Each one links to its dated source. We quote, we do not score.
45%B2B CX tickets fully automated by AI
FinnVendor case studyPublished Jul 29, 202570%Share of customer queries automated
Javvy CoffeeVendor case studyPublished Feb 6, 202687%decrease in overall response times
GlossierVendor case studyPublished Mar 17, 2026
50%full automation rate for top clients
OmnieVendor case studyPublished May 30, 202562%customer tickets fully automated
My VariationsVendor case studyPublished May 30, 2025
79%Support tickets fully automated
PetlibroVendor case studyPublished Jun 24, 202570%automation of total monthly ticket volume
CloveVendor case studyPublished May 30, 2025Yuma has demonstrated that AI can successfully maintain speed, accuracy, and consistently high-quality customer experience.We went from zero to 45% full automation in three months.Before you buy Yuma
What Yuma publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II | yuma.ai, checked Oct 7, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | yuma.ai, checked Oct 7, 2026 |
| Integrations | Shopify, Gorgias, Zendesk, Recharge, Klaviyo | yuma.ai, checked Oct 7, 2026 |
| Pricing | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr | yuma.ai, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Yuma work with the tools we already use?
Yuma alternatives
Tools compared with Yuma most often, with the customers they share.
| Tool | Customers | Shared with Yuma | Compare |
|---|---|---|---|
 Cognigy57 customers, 2 shared | 57 | 2 | Yuma vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Yuma vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Yuma vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Yuma vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Yuma vs Talkdesk |
Questions about Yuma
Who uses Yuma?
22 companies use Yuma, including YouTube, Linkedin, and X.
Which industries use Yuma?
The industries with the most Yuma customers are Beauty & Cosmetics (2), E-commerce & D2C (1), and HR & Recruiting (1).
What are the alternatives to Yuma?
The tools compared with Yuma most often are Cognigy (57 customers, 2 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Yuma alternatives.
How does usedby know who uses Yuma?
Each company is linked to a public page that names it: Yuma's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (14): a case study, a named quote or a press release. Observed (8): Yuma shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Yuma, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 5, 2026, and 19 of 22 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.