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How UnBonMaillot uses Yuma

4x

“4x Cost Efficiency”

As published on yuma.ai, January 2026. Checked by usedby on Oct 10, 2026.

What happened

UnBonMaillot, a subscription box business for sports jerseys, uses Yuma AI agents to automatically resolve repetitive support tickets such as order-tracking and FAQ questions. The automations later expanded to order updates, subscription changes, and multilingual support across European markets.

Summary written by usedby from the source page, in English. The figures are those of Yuma and UnBonMaillot, not ours.

  • 500 tickets per week“Yuma AI now handles over 500 tickets per week, about half of UnBonMaillot’s total volume”
  • 30–33%“Yuma has freed up 30–33% of the support team’s time”

Compared to human agents, the cost of resolution via Yuma is approximately four times lower without compromising on tone, accuracy, or responsiveness.

From the page. yuma.ai

We’ve gone from startup chaos to operational clarity. With Yuma, we finally have a support system that scales with the brand.

Alexis Ullmann, COO at UnBonMaillot. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 4xCheckedPrinted word for word on the page, near the name of UnBonMaillot.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of UnBonMaillot.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • UnBonMaillot uses YumaCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“The brand reports an 87% drop in average response times”Glossier uses Yuma. Another customer of Yuma12 minutes“Today, first response time holds steady at around 12 minutes.”Javvy Coffee uses Yuma. Another customer of Yuma90%“cut average resolution times by 90%”Finn uses Yuma. Another customer of Yuma