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How Javvy Coffee uses Yuma

12 minutes

“Today, first response time holds steady at around 12 minutes.”

As published on yuma.ai, February 2026. Captured by usedby on Oct 5, 2026.

What happened

Javvy Coffee uses Yuma's AI agent, named Clara, as the front line of its ecommerce customer support, handling requests such as subscription cancellations and inquiries, returns, refunds, order cancellations and shipping status. Human agents only handle escalations and complex tickets.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Javvy Coffee, not ours.

  • 70%“Yuma now handles 70% of all customer queries.”
  • 4 minutes“At certain points, the team has hit 4 minutes.”
  • 4 months“Yuma has saved Javvy the equivalent of 4 months of agent work time, with efficiency continuing to improve.”

Before Yuma, Javvy's first response time sat around 24 hours on a good day. During peak periods, it stretched to 36 or 48 hours. Once a backlog built up, digging out was painful.

From the page. yuma.ai, captured Oct 5, 2026

Going into this holiday season versus last year's, I had the peace of mind knowing that no matter what, the inbox was going to be fine.

Shannon White, Head of CX, Javvy Coffee. Source, captured Oct 5, 2026

Having our first response time and resolution time go down has been huge. We are staying steady at around 12 minutes. We can now make sure that our customers are consistently getting answers under just 15 minutes of asking a question.

Shannon White, Head of Customer Experience at Javvy Coffee, Javvy Coffee. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 12 minutesCheckedPrinted word for word on the page, near the name of Javvy Coffee.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Javvy Coffee.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Javvy Coffee uses YumaCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“The brand reports an 87% drop in average response times”Glossier uses Yuma. Another customer of Yuma90%“cut average resolution times by 90%”Finn uses Yuma. Another customer of Yuma79%“Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets.”Petlibro uses Yuma. Another customer of Yuma