Intercom vs Pylon: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 35 use Pylon. 2 companies use both, including Amplitude and Linear. Pylon leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 149 of 149 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Pylon, or both
Every company with a public proof for at least one of the two tools.
112
use only Intercom
2
companies use both
33
use only Pylon
112 companies use only Intercom, 33 use only Pylon and 2 use both, out of the 147 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 Amplitude | On or before Oct 2024 |
 Linear | On or before Apr 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Pylon or both: a share of the companies on usedby, not of the market.
Intercom onlyBothPylon only
More common with Pylon
- Artificial Intelligence6 of the 11 Artificial Intelligence companies on usedby that use either tool use Pylon.
- DevTools & Infrastructure7 of the 9 DevTools & Infrastructure companies on usedby that use either tool use Pylon, 1 of them alongside Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
IntercomPylonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Pylon
Ada completed their migration in 2 weeks with zero disruption
Ada
Vendor case study, usepylon.com, captured Oct 8, 2026
First response times have improved from 50 minutes to under 3.5 minutes for support issues
Coalesce
Vendor case study, usepylon.com, captured Oct 8, 2026
Questions about Intercom and Pylon
Which is used more, Intercom or Pylon?
Intercom has more customers on usedby: 114 against 35 for Pylon.
Do companies use both Intercom and Pylon?
Yes. 2 companies use both on usedby, including Amplitude and Linear.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Pylon?
35 companies on usedby, each with the public page that shows it. See who uses Pylon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.