Assembled39 customers
Used by 39 companies on usedby, 6 of them in Fintech & Payments. 2 also use Intercom. Compare Intercom and Assembled
Source: assembled.com, latest capture Oct 8, 2026.
11 of the 114 Intercom customers on usedby also use another tool on this list. The tools most often used by the same companies are Assembled (2 shared, 39 customers in all), Ada (2 shared, 35 customers in all), and Pylon (2 shared, 35 customers in all).Latest check Oct 8, 2026: 760 of 790 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
11of 114
Intercom customers also use another tool on this list
Assembled shares the most companies with Intercom: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Intercom. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Intercom | Customers | Compare |
|---|---|---|---|---|
| 1 | AssembledMostly Fintech & Payments (6) | 2 | 39 | Compare Intercom vs Assembled |
| 2 |  Ada | 2 | 35 | Compare Intercom vs Ada |
| 3 |  PylonMostly DevTools & Infrastructure (7) | 2 | 35 | Compare Intercom vs Pylon |
| 4 |  Giga | 2 | 7 | Compare Intercom vs Giga |
| 5 |  SanasMostly Telecommunications (4) | 1 | 48 | Compare Intercom vs Sanas |
| 6 |  TalkdeskMostly Banking & Mortgages (7) | 1 | 47 | Compare Intercom vs Talkdesk |
| 7 |  Decagon | 1 | 43 | Compare Intercom vs Decagon |
| 8 |  Observe AiMostly Fintech & Payments (3) | 1 | 24 | Compare Intercom vs Observe Ai |
| 9 |  Hiver | 1 | 19 | Compare Intercom vs Hiver |
Ada35 customers
Used by 35 companies on usedby. 2 also use Intercom. Compare Intercom and Ada
Source: ada.cx, latest capture Oct 5, 2026.
Pylon35 customers
Used by 35 companies on usedby, 7 of them in DevTools & Infrastructure. 2 also use Intercom. Compare Intercom and Pylon
Source: usepylon.com, latest capture Oct 8, 2026.
Giga7 customers
Used by 7 companies on usedby. 2 also use Intercom. Compare Intercom and Giga
Latest capture across its sources: Oct 7, 2026.
Sanas48 customers
Used by 48 companies on usedby, 4 of them in Telecommunications. 1 also uses Intercom. Compare Intercom and Sanas
Source: sanas.ai, latest capture Oct 8, 2026.
Talkdesk47 customers
Used by 47 companies on usedby, 7 of them in Banking & Mortgages. 1 also uses Intercom. Compare Intercom and Talkdesk
Source: talkdesk.com, latest capture Oct 4, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Intercom yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev23% | Ada19% | 31 companies |
| DevTools & Infrastructure | Pylon32% | Assembled14% | 22 companies |
| E-commerce & D2C |  Kustomer43% | Ada14% | 21 companies |
| Insurance & InsurTech |  Parloa44% |  Cognigy19% | 16 companies |
| Telecommunications | Cognigy31% | Sanas25% | 16 companies |
Read the first row as: among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Intercom alternatives
Which tool shares the most customers with Intercom?
Assembled: 2 companies use both on usedby. Assembled has 39 customers in all. See who uses Assembled.
Do Intercom customers use other tools too?
11 of the 114 Intercom customers on usedby also use another tool on this list. Assembled shares the most: 2.
Which of Intercom and its alternatives do Fintech & Payments companies on usedby use?
Among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Ada comes next, with 19%.
Which of Intercom and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 22 DevTools & Infrastructure companies on usedby that use one of these tools, 32% use Pylon. Assembled comes next, with 14%.
How does usedby rank Intercom alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.