Decagon vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 112 use Intercom. 1 company uses both, including perplexity. Decagon leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.Latest check Oct 7, 2026: 155 of 155 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Intercom, or both
Every company with a public proof for at least one of the two tools.
42
use only Decagon
1
company uses both
111
use only Intercom
42 companies use only Decagon, 111 use only Intercom and 1 uses both, out of the 154 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 perplexity | On or before Apr 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Decagon, Intercom or both: a share of the companies on usedby, not of the market.
Decagon onlyBothIntercom only
More common with Decagon
- Fintech & Payments4 of the 7 Fintech & Payments companies on usedby that use either tool use Decagon.
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom, 1 of them alongside Decagon.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
DecagonIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Intercom
Inter has a first response time of less than one minute
Intercom
Vendor case study, intercom.com, captured Oct 5, 2026
the team’s average first response time through Intercom is under one minute
Living Spaces
Vendor case study, intercom.com, captured Oct 5, 2026
Questions about Decagon and Intercom
Which is used more, Decagon or Intercom?
Intercom has more customers on usedby: 112 against 43 for Decagon. Decagon leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.
Do companies use both Decagon and Intercom?
Yes. 1 company uses both on usedby, including perplexity.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Intercom?
112 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.