Who uses Decagon?
AI concierge agents that resolve customer service conversations across voice, chat and email. decagon.ai
43
companies use Decagon
43 companies use Decagon. 9% are in Fintech & Payments. Confirmed or observed customers include American Airlines, Mercado Libre, and Deutsche Telekom. 23 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 43 of 43 companies checked, from 21 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 23 confirmed, 20 observed
- Top industry
- Fintech & Payments, 9% of customers
- Most similar
- Assembled, 4 shared customers
- Website
- decagon.ai
What Decagon does
Decagon is a platform for enterprises to build, test and scale AI agents for customer service. Teams define agent behavior in natural language through Agent Operating Procedures, then validate it with simulations, A/B tests and continuous QA monitoring. It targets large brands in financial services, travel, retail, technology, healthcare and telecom.
Written by usedby from decagon.ai.
Main features
Common uses
43 companies use Decagon
Every company below links to the public page that shows it uses Decagon. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 American Airlines | Airlines & Aviation Services | |
 Mercado Libre | Marketplace | |
 Deutsche Telekom | Telecommunications | |
 Dropbox | DevTools & Infrastructure | |
 Figma | DevTools & Infrastructure | |
 Riot Games | Gaming & Esports | |
 Snap Inc. | Media & Publishing | |
 Snapchat | Media & Publishing | |
 Square | Fintech & Payments | |
 Chime | Fintech & Payments |
Is Decagon right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 4 are listed as Decagon customers. 34 use only another Customer Service Automation tool.
- Decagon only, 2%
- Decagon and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 26%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Decagon's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Decagon and its customers. Each one links to its dated source. We quote, we do not score.
70%deflection rate
NG.CASHVendor case studyPublished Jul 28, 2026
34%ticket resolution time improvement
NotionVendor case studyPublished Jul 28, 2026
93%CSAT at the close of the pilot
1-800-FlowersVendor case studyPublished Sep 11, 2026
65%reduction in customer support operation costs
CurologyVendor case studyPublished Jul 28, 2026
95%cost reduction
ClassPassVendor case studyPublished Jul 28, 2026
Zeroticket backlog during peak Black Friday season
RitualsVendor case studyPublished Jul 28, 2026Read the story
Mercado LibreVendor case studyPublished Sep 11, 2026
Read the story
FaireVendor case studyPublished Sep 16, 2026Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex preparation. Their AI agents have made our transition seamless and efficient while increasing customer satisfaction.The Decagon team has been exceptional in helping us build a customer support function that can scale with our business.Before you buy Decagon
What Decagon publishes on the points buyers check first, each with its source and check date.
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine | decagon.ai, checked Oct 4, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Decagon work with the tools we already use?
Decagon alternatives
Tools compared with Decagon most often, with the customers they share.
| Tool | Customers | Shared with Decagon | Compare |
|---|---|---|---|
 Assembled39 customers, 4 shared | 39 | 4 | Decagon vs Assembled |
 Sierra50 customers, 2 shared | 50 | 2 | Decagon vs Sierra |
 Intercom112 customers, 1 shared | 112 | 1 | Decagon vs Intercom |
 Cognigy57 customers, 0 shared | 57 | 0 | Decagon vs Cognigy |
 Sanas48 customers, 0 shared | 48 | 0 | Decagon vs Sanas |
Questions about Decagon
Who uses Decagon?
43 companies use Decagon, including American Airlines, Mercado Libre, and Deutsche Telekom.
Which industries use Decagon?
The industries with the most Decagon customers are Fintech & Payments (4), DevTools & Infrastructure (3), and HealthTech & Digital Health (3).
What are the alternatives to Decagon?
The tools compared with Decagon most often are Assembled (39 customers, 4 shared), Sierra (50 customers, 2 shared), Intercom (112 customers, 1 shared), and Cognigy (57 customers, 0 shared). See all Decagon alternatives.
How does usedby know who uses Decagon?
Each company is linked to a public page that names it: Decagon's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (23): a case study, a named quote or a press release. Observed (20): Decagon shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Decagon, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 43 of 43 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.