The use case: how Flashfood deploys Decagon
Flashfood uses Decagon's AI chat agent to handle its customer support tickets, including complex requests such as refunds and account-specific issues through API-based workflows. The support team now spends its time analyzing customer interactions and trends rather than routine ticket management.
In the customer’s words
The Decagon team has been exceptional in helping us build a customer support function that can scale with our business.Decagon users in Marketplace
Companies in the same sector, with public evidence.
See all Decagon customers
Go straight to the source
Based on Decagon’s published case study. We check the public evidence; the results are reported by the vendor.
decagon.ai- Source published
- Jul 28, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 90%+Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Flashfood.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Flashfood uses DecagonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Decagon now handles 100% of Flashfood’s customer support tickets, and over 90% of inquiries are resolved without the need for human intervention.