The use case: how Noom deploys Decagon
Noom moved its customer support from a first-generation, workflow-driven platform to Decagon's chat product to handle a surge in volume at the start of the year. The aim is to scale support and work toward a concierge-style experience for every customer.
More reported results
Figures published in Decagon’s case study. They are not independently measured by usedby.
Within just 30 days, support deflection improved from 59% to 68%
Other AI tools used by Noom
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Decagon users in HealthTech & Digital Health
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Go straight to the source
Based on Decagon’s published case study. We check the public evidence; the results are reported by the vendor.
decagon.ai- Source published
- Sep 16, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 68%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Noom.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Noom uses DecagonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within just 30 days, support deflection improved from 59% to 68%, driving greater efficiency and satisfaction.