The use case: how Perplexity deploys Decagon
Perplexity's support team uses Decagon's AI agent, Sage, across chat and email to handle well-defined, policy-driven support questions. Support operators write and refine the agent's procedures in natural language, which frees human staff for escalations and sensitive cases.
More reported results
Figures published in Decagon’s case study. They are not independently measured by usedby.
supporting 70+ user intents
In the customer’s words
It was almost like Duet was pulling ideas from our head automatically, and it was just doing it instantly for us. It acted more as a teammate, or an assistant, versus just us working alone.Other AI tools used by Perplexity
Other public relationships recorded on usedby.
Explore Perplexity’s AI stack
Other companies using Decagon
Customers across industries, with public evidence.
1-800-FlowersConfirmed
ChimeConfirmed
ClassPassConfirmed
CurologyConfirmed
DuolingoConfirmed
FaireConfirmedGo straight to the source
Based on Decagon’s published case study. We check the public evidence; the results are reported by the vendor.
decagon.ai- Source published
- Sep 25, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 78%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Perplexity.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Perplexity uses DecagonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Perplexity is seeing strong deflection as its support operation scales. Over the last 30 days, the team has achieved a 78% deflection rate while supporting 70+ user intents.