Who uses Serval?
AI agents that automate IT help desk, access requests and employee on/offboarding serval.com
26
companies use Serval
26 companies use Serval. 15% are in DevTools & Infrastructure. Confirmed or observed customers include Github, WPP, and perplexity. 7 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 26 of 26 companies checked, from 9 public sources.
- Category
- IT Service Management
- Customers by proof
- 7 confirmed, 19 observed
- Top industry
- DevTools & Infrastructure, 15% of customers
- Security
- SOC 2 Type II, ISO 27001, ISO 42001, HIPAASource: trust.serval.com, checked Oct 7, 2026
- Most similar
- incident.io, 5 shared customers
- Website
- serval.com
What Serval does
Serval is an AI service management platform for mid-size and large companies, covering IT first and also HR, security, legal and finance requests. An admin agent builds code-based workflows from natural-language descriptions, and a help desk agent resolves employee requests using those published tools.
Written by usedby from serval.com.
Main features
Common uses
Works with
26 companies use Serval
Every company below links to the public page that shows it uses Serval. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | First public proof | Proof |
|---|---|---|---|
 Github | DevTools & Infrastructure | — | |
 WPP | Agency & Studio | — | |
 perplexity | Artificial Intelligence | — | |
 Ramp | Fintech & Payments | — | |
 Brex | Fintech & Payments | — | |
 GitLab | DevTools & Infrastructure | — | |
 Live Nation | Streaming & Content | — | |
 Notion | DevTools & Infrastructure | — | |
 Vercel | DevTools & Infrastructure | — | |
 Cribl | Data & Analytics | — |
Is Serval right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 126 DevTools & Infrastructure companies on usedby, 4 are listed as Serval customers. 4 use only another IT Service Management tool.
- Serval only, 2%
- Serval and another tool in IT Service Management, 1%
- Another tool in IT Service Management only, 3%
- No IT Service Management tool we can see, 94%
These are companies usedby tracks because a public page names them, often Serval's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Serval and its customers. Each one links to its dated source. We quote, we do not score.
300+workflows built
AbridgeVendor case studyCaptured Oct 7, 202620 minTime to build an automation that took consultants
CriblVendor case studyCaptured Oct 7, 2026>4000contractors onboarded
MercorVendor case studyCaptured Oct 7, 2026
95%of just-in-time access requests automated
Together.aiVendor case studyCaptured Oct 7, 2026I’d credit Serval with helping us get to where we are today. Not just clearing our two-month ticket backlog, but giving us the capacity to build our engineering function so quickly and really push the boundaries of what we can do at scale.Companies build automations and never account for the cost to maintain them. With Serval, we can help someone build something, give them ownership, and it doesn't take up IT resources anymore.Before you buy Serval
What Serval publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA | trust.serval.com, checked Oct 7, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | serval.com, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Serval work with the tools we already use?
Serval alternatives
Tools compared with Serval most often, with the customers they share.
| Tool | Customers | Shared with Serval | Compare |
|---|---|---|---|
 incident.io48 customers, 5 shared | 48 | 5 | Serval vs incident.io |
 ServiceNow33 customers, 0 shared | 33 | 0 | Serval vs ServiceNow |
 BigPanda19 customers, 0 shared | 19 | 0 | Serval vs BigPanda |
Questions about Serval
Who uses Serval?
26 companies use Serval, including Github, WPP, and perplexity.
Which industries use Serval?
The industries with the most Serval customers are DevTools & Infrastructure (4), Artificial Intelligence (3), and Fintech & Payments (2).
What are the alternatives to Serval?
The tools compared with Serval most often are incident.io (48 customers, 5 shared), ServiceNow (33 customers, 0 shared), and BigPanda (19 customers, 0 shared). See all Serval alternatives.
How does usedby know who uses Serval?
Each company is linked to a public page that names it: Serval's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (7): a case study, a named quote or a press release. Observed (19): Serval shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Serval, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 26 of 26 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Serval started on October 7, 2026. New customers appear after two complete checks of its pages.