Serval vs ServiceNow: who uses which
Customers, public proof and the companies that use both.
On usedby, 26 companies use Serval and 33 use ServiceNow. No company is listed with both yet.Latest check Oct 8, 2026: 53 of 59 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Serval, ServiceNow, or both
Every company with a public proof for at least one of the two tools.
26
use only Serval
0
companies use both
33
use only ServiceNow
26 companies use only Serval, 33 use only ServiceNow and 0 use both, out of the 59 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for ServiceNow yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Serval
ServiceNowWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Serval
Mercor has onboarded 4,000+ contractors with this automation.
Mercor
Vendor case study, serval.com, captured Oct 7, 2026
Serval now automates 95% of Together AI's just-in-time access requests
Together.ai
Vendor case study, serval.com, captured Oct 7, 2026
ServiceNow
FedEx now runs 5 million workflows every month on the ServiceNow AI Platform
FedEx
Vendor case study, servicenow.com, captured Oct 4, 2026
Questions about Serval and ServiceNow
Which is used more, Serval or ServiceNow?
ServiceNow has more customers on usedby: 33 against 26 for Serval.
Do companies use both Serval and ServiceNow?
usedby has not found a company with a confirmed or observed line on both Serval and ServiceNow yet.
Who uses Serval?
26 companies on usedby, each with the public page that shows it. See who uses Serval.
Who uses ServiceNow?
33 companies on usedby, each with the public page that shows it. See who uses ServiceNow.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.