Enterprise IT service management and incident resolution
134 companies on usedby use at least one of the 5 tools in this category with a public customer. incident.io leads with 48 companies. Then come ServiceNow (33) and Serval (26). 5 companies run two of these tools or more. The most common pair is Serval with incident.io (5 companies).Latest check Oct 8, 2026: 134 of 140 public lines checked. Counts are of companies on usedby, not of the whole market: we list a company when a public page shows its AI tools.
134
companies on usedby use a tool of this category
Companies per tool. A company using two tools counts for both.
Counts include job-post signals, drawn apart on each tool page.
Companies with a public line for each tool. Job-post signals count and are drawn apart in the proof bar.
| # | Tool | Customers | Proof |
|---|---|---|---|
| 1 |  incident.io | 48 | |
| 2 |  ServiceNow | 33 | |
| 3 |  Serval | 26 | |
| 4 |  BigPanda | 19 | |
| 5 |  Atomicwork | 14 |
5 companies run two of these tools or more. The most common pair is Serval with incident.io, at 5 companies.
incident.io48 customersincident.io is used by 48 companies on usedby, 36 confirmed by a case study, a named quote or a press release. Named customers include Airbnb, Netflix, and Etsy. Who uses incident.io, incident.io vs Serval
Customer page: incident.io. Latest check of 48 of 48 lines: Oct 7, 2026.
ServiceNow33 customersServiceNow is used by 33 companies on usedby, 16 confirmed by a case study, a named quote or a press release. Named customers include Visa, Accenture, and Adobe. Who uses ServiceNow, incident.io vs ServiceNow
Customer page: servicenow.com. Latest check of 27 of 33 lines: Oct 8, 2026.
Serval26 customersServal is used by 26 companies on usedby, 7 confirmed by a case study, a named quote or a press release. Named customers include Github, WPP, and perplexity. Who uses Serval, incident.io vs Serval
Latest check of 26 of 26 lines: Oct 7, 2026.
BigPanda19 customersBigPanda is used by 19 companies on usedby, 9 confirmed by a case study, a named quote or a press release. Named customers include Autodesk, London Stock Exchange, and Paramount. Who uses BigPanda, BigPanda vs incident.io
Customer page: bigpanda.io. Latest check of 19 of 19 lines: Oct 7, 2026.
Companies first listed by a tool of this category in the last 90 days.
Side-by-side pages with the companies behind each tool.
Answers drawn from usedby data.
incident.io, used by 48 of the 134 companies on usedby in this category. Then come ServiceNow (33) and Serval (26). Who uses incident.io.
incident.io: 48 companies on usedby, against 33 for ServiceNow.
Yes: 5 of the 134 companies on usedby in this category run two or more. The most common pair is Serval with incident.io (5 companies).
By the number of companies with a public line for each tool, read from dated captures of vendor customer pages, case studies, press releases and job posts. Job-post signals count in the totals and are shown apart. usedby lists a company when a public page shows it, so these counts describe the companies on usedby, not the whole market.